Introduction to Workwarp and the Role
Imagine being part of a dynamic and innovative company that is revolutionizing the way e-commerce fulfillment is approached. At Workwarp, we are on a mission to become the most trusted and convenient online destination for our customers, and we are looking for a talented and experienced Associate Director of Technical Product Management to join our team. As a key member of our Fulfillment Execution Technology (FExT) team, you will play a critical role in turning strategic goals into actionable solutions, helping transform how we fulfill customer orders and driving business growth.
Our success is measured by the happiness of the people and pets we serve, and we continue to think of outside-the-box ways to delight, surprise, and thank our loyal customers. As an Associate Director of Technical Product Management, you will lead a team of six TPMs across multiple fulfillment areas, collaborating with Engineering, Process Integration, and Support teams to deliver flawless execution and drive business results.
About the Role and Key Responsibilities
In this exciting and challenging role, you will be responsible for translating strategic visions into actionable plans, establishing processes, and fostering the growth of your TPM team. Your focus will be on ensuring strong communication between business partners and engineering, working to improve fulfillment speed and customer satisfaction, and contributing directly to expanding our offerings and growing our customer base.
- Data & Metrics Development: Lead data collection and KPI creation efforts to develop insights that drive business decisions, using data to evaluate effectiveness, support a data-driven culture, and ensure initiatives are backed by quantitative insights.
- Team Leadership: Mentor a team of TPMs, supporting their professional growth and guiding them through impactful projects, and helping them develop the skills and expertise needed to succeed in their roles.
- Product Execution: Work with senior leadership to turn product vision into actionable plans, set goals, prioritize tasks, and align efforts with the FExT team to meet business needs and drive results.
- Collaboration: Partner with engineering, data science, analytics, and business operations to build systems and features that enhance fulfillment speed, reliability, and scalability, and drive business growth and innovation.
- Stakeholder Management: Bridge the gap between business needs and technical solutions, ensuring FExT technology supports overall business goals and objectives, and communicating effectively with stakeholders to ensure alignment and buy-in.
- Product Ownership Support: Help TPMs manage their backlogs effectively, prioritize tasks, balance resources, and stay aligned with business objectives, ensuring that products are delivered on time, on budget, and to the required quality standards.
Essential Qualifications and Skills
To be successful in this role, you will need to have a strong background in technical product management, with at least 7 years of experience, including at least 2 years in a leadership role. You will also need to have:
- Strong data analysis skills: With experience developing performance measures and critical metrics, and the ability to use data to drive business decisions and inform product development.
- Technical expertise: With experience gathering requirements and designing custom technical solutions for enterprise systems, and the ability to communicate technical information effectively to both technical and non-technical stakeholders.
- Leadership and mentoring skills: With experience managing or mentoring TPMs, and the ability to support the professional growth and development of team members.
- Excellent interpersonal skills: With the ability to influence across teams, and communicate effectively with stakeholders at all levels of the organization.
- Experience in complex environments: Such as e-commerce or logistics, with the ability to navigate complex systems and processes, and drive business growth and innovation.
Nice-to-Have Qualifications and Skills
In addition to the essential qualifications and skills, we are also looking for candidates with:
- Understanding of fulfillment or supply chain operations: Particularly in e-commerce, with the ability to apply this knowledge to drive business growth and innovation.
- Significant experience in analytical roles: Or working closely with highly analytical teams, with the ability to apply analytical skills to drive business decisions and inform product development.
- Experience with WMS, WCS, automation technologies, and solution design: With the ability to apply this knowledge to drive business growth and innovation, and improve fulfillment speed, reliability, and scalability.
Career Growth Opportunities and Learning Benefits
At Workwarp, we are committed to the growth and development of our employees, and we offer a range of career growth opportunities and learning benefits, including:
- Professional development programs: To help you develop the skills and expertise needed to succeed in your role, and advance your career.
- Mentorship and coaching: From experienced leaders and professionals, to help you navigate your career and achieve your goals.
- Opportunities for advancement: To leadership and other roles, for those who are interested in advancing their careers and taking on new challenges.
- Access to cutting-edge technologies: And innovative solutions, to help you stay up-to-date with the latest developments in the field, and drive business growth and innovation.
Work Environment and Company Culture
At Workwarp, we are proud of our dynamic and innovative company culture, which is built on a foundation of:
- Collaboration and teamwork: We believe that collaboration and teamwork are essential to driving business growth and innovation, and we encourage our employees to work together to achieve common goals.
- Innovation and creativity: We believe that innovation and creativity are essential to driving business growth and innovation, and we encourage our employees to think outside the box and come up with new and innovative solutions.
- Open communication: We believe that open communication is essential to driving business growth and innovation, and we encourage our employees to communicate openly and honestly with each other, and with stakeholders at all levels of the organization.
- Recognition and reward: We believe that recognition and reward are essential to motivating and retaining our employees, and we offer a range of recognition and reward programs, including bonuses, stock options, and other incentives.
Compensation, Perks, and Benefits
At Workwarp, we offer a competitive salary and benefits package, including:
- Competitive salary: To attract and retain the best talent, and to recognize and reward our employees for their contributions to the company.
- Comprehensive benefits package: Including health, dental, and vision insurance, 401(k) matching, and other benefits, to support the health and well-being of our employees and their families.
- Generous paid time off: To allow our employees to rest and recharge, and to pursue their interests and passions outside of work.
- Opportunities for professional development: To help our employees develop the skills and expertise needed to succeed in their roles, and advance their careers.
Conclusion
If you are a motivated and experienced technical product management professional, with a passion for driving business growth and innovation, and a desire to work in a dynamic and innovative company culture, then we want to hear from you. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity. We look forward to hearing from you, and to welcoming you to our team.
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