Introduction to Our Company and Industry
We are a leading provider of innovative technology solutions, dedicated to enhancing customer satisfaction and loyalty through exceptional service delivery. Our company operates at the forefront of the tech industry, leveraging cutting-edge tools and methodologies to drive success. We are now seeking a highly skilled and experienced Systems Engineer II to join our remote Service Delivery team, focusing on Jamf Pro and Apple Platform expertise. This is an exciting opportunity for a talented professional to make a significant impact, guiding our team and driving customer satisfaction.
About the Position
The Systems Engineer II (Jamf Pro/Apple Platform) plays a vital role within our Service Delivery team, serving as a subject-matter expert and thought leader. As a technical advisor and MDM platform administrator, you will influence various aspects of our business, including project and managed services. This full-time remote position offers flexibility while requiring a commitment to excellence in service delivery. You will collaborate with our service delivery manager and fellow engineers to support customer account management objectives, adhering to our company's employment procedures and engineering standards.
Key Responsibilities
- Support customer account management objectives in conjunction with the service delivery manager and peer engineers.
- Adhere to our company's employment procedures and best practices as outlined in the employee handbook.
- Follow agreed-upon and/or documented engineering standards and best practices.
- Develop and maintain client environment documentation.
- Collaborate with client stakeholders to review best practices and implementation approaches.
- Lead the setup and onboarding of new customer accounts from a technical and service delivery perspective.
- Act as a technical escalation point for Support Specialists and Systems Engineers within other teams.
- Perform quality assurance activities to ensure standardization of best practices.
- Drive the identification of new revenue opportunities, primarily via projects, within your assigned client base.
- Serve as an escalation point for clients, team members, and other departments for services.
- Identify quality issues and risks to client satisfaction and focus on client management and retention.
Essential Qualifications
To be successful in this role, you will need:
- A BA or BS degree or equivalent combination of relevant education and experience.
- 5 years of in-depth field experience deploying and supporting mixed Mac/PC environments.
- Minimum 5 years of professional Mac support experience in an enterprise environment.
- Experience with Jamf Pro and Jamf Connect.
- Experience extending Jamf Pro with community tools.
- Demonstrable proficiency with command line and scripting with common automation languages (e.g., bash, Python, etc.).
- Expert-level skills with endpoint management and Jamf Pro; Other MDMs a plus, including Intune.
- Expert-level skills around Zero touch workflows and automated patching of macOS and 3rd party apps.
- Strong understanding of network security, firewalls, and VPNs, and zero trust VPNs.
- Experience with identity and access management systems (e.g., Azure AD, Google Workspace directory).
- Expert-level skills supporting Apple technologies in an enterprise environment, including VPP, ABM, identity management, single sign-on, share access, hosted services, and endpoint security best practices.
- Cross-platform integration expertise with Jamf Connect.
- Environment and infrastructure experience for Apple platform optimization in an enterprise environment.
- Deployment experience at scale with Mac and iOS devices.
- Excellent verbal and written communication skills, including demonstrable experience composing detailed reports, recommendations, and leave-behind materials.
- Able to explain and guide clients through technical issues.
- Demonstrated experience implementing IT projects.
Nice-to-Haves
While not essential, the following qualifications are desirable:
- Jamf Administrator 300 or higher preferred.
- Apple Certified Support Professional (ACSP) preferred.
- Apple Certified IT Professional preferred.
- Previous support/consulting experience across multiple enterprise clients is strongly preferred.
Skills and Competencies
To excel in this role, you will need to possess a unique blend of technical expertise, customer service skills, and the ability to work collaboratively with various stakeholders. Key skills and competencies include:
- Strong technical knowledge of Jamf Pro, Apple Platform, and related technologies.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a remote team.
- Strong problem-solving and analytical skills.
- Ability to adapt to changing priorities and deadlines.
- Strong customer service skills and ability to build strong relationships with clients.
Career Growth Opportunities and Learning Benefits
At our company, we are committed to the growth and development of our employees. As a Systems Engineer II, you will have access to a range of training and development opportunities, including:
- Ongoing technical training and certification programs.
- Professional development opportunities, including conferences and workshops.
- Mentorship and coaching from experienced engineers and leaders.
- Opportunities for career advancement and progression within the company.
Work Environment and Company Culture
Our company culture is built on a foundation of innovation, collaboration, and customer satisfaction. As a remote employee, you will be part of a dynamic and distributed team, working together to deliver exceptional service to our clients. We offer a range of benefits and perks, including:
- Flexible working hours and remote work arrangements.
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- A collaborative and supportive team environment.
Compensation, Perks, and Benefits
We offer a comprehensive compensation and benefits package, including:
- Medical, dental, and vision insurance.
- Health Savings Account (HSA).
- Flexible Spending Account (FSA).
- 401(k) plan.
- Life insurance.
- Disability insurance.
- Paid time off for salaried personnel.
- Paid sick leave for hourly employees on Service Contract Act projects.
Conclusion
If you are a motivated and experienced Systems Engineer looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Systems Engineer II – Jamf Pro and Apple Platform Expertise, you will play a critical role in driving customer satisfaction and loyalty, while also contributing to the growth and development of our company. Don't miss out on this chance to join our dynamic team and take your career to the next level. Apply now and become a part of our innovative and customer-focused organization!
Apply Now