Introduction to arenaflex and the Industry
arenaflex is a leading provider of technology and technology-enabled services to payors and providers across all healthcare programs, including Medicare, Medicaid, Commercial, and Exchange. With a strong commitment to improving the lives and health outcomes of members and patients, arenaflex partners with clients to deliver compassionate outreach, sophisticated analytics, clinical data exchange capabilities, and data-driven solutions. The healthcare industry is constantly evolving, and arenaflex is at the forefront of addressing complex problems such as uncompensated care within health systems, risk-adjusted revenue for specialized sub-populations, and improving access to and quality of care measurement.
Role Overview
As a Senior Outreach Specialist at arenaflex, you will play a critical role in helping hospitals and health plans improve their revenue and deliver community benefits. On their behalf, you will assist patients and plan members with low or no income, and those who are aged or disabled, to enroll in government-funded assistance programs. This is a fully remote opportunity, allowing you to work from the comfort of your own private, quiet office space.
Key Responsibilities
In this fast-paced contact center environment, you will be responsible for:
- Making outbound and receiving inbound calls to promote arenaflex services, with a focus on screening health plan members to determine eligibility for Social Security benefits and/or supplemental Nutritional Assistance for families in need
- Conducting interviews with patients/members via phone to gather personal and sensitive information, utilizing a similar system tool as Social Security
- Providing a high level of customer service and support to those who meet specific criteria, assisting in the actual submission of an application for benefits to the appropriate government agency
- Utilizing arenaflex's systems to ensure appropriate questions are asked, interpreting and explaining information such as eligibility requirements and application details
- Compiling, recording, and evaluating personal and financial data to determine eligibility, while ensuring the safety and confidentiality of data and systems by adhering to the organization's information security policies
Essential Qualifications
To be successful in this role, you will need:
- At least 2 years of experience in a customer service/call center environment
- Excellent phone skills, with the ability to place and receive calls via computer interface
- Strong data entry skills, with attention to detail and accuracy
- Excellent critical thinking skills, with the ability to manage difficult people and situations
- Ability to be assertive, while also actively listening and showing compassion to patients and members
- Experience working remotely, with a private, quiet office/working space
- Associate's Degree preferred, with a strong focus on customer service and communication
Preferred Qualifications
While not required, the following qualifications are preferred:
- Prior experience working in a healthcare or social services environment
- Knowledge of government-funded assistance programs, such as Social Security and supplemental Nutritional Assistance
- Experience with data analysis and interpretation, with the ability to compile and evaluate personal and financial data
- Strong problem-solving skills, with the ability to think critically and outside the box
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with patients and members
- Strong active listening skills, with the ability to understand and respond to the needs of patients and members
- Ability to work in a fast-paced environment, with a focus on meeting productivity and quality standards
- Strong attention to detail, with the ability to accurately compile and evaluate personal and financial data
- Ability to work independently, with minimal supervision, while also being a team player and contributing to the overall success of the organization
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to providing our employees with a rewarding work environment, opportunities for growth and development, and a comprehensive benefits package. As a Senior Outreach Specialist, you will have the opportunity to:
- Develop your skills and knowledge in customer service, data analysis, and government-funded assistance programs
- Advance your career, with opportunities for promotion and professional growth
- Participate in training and development programs, with a focus on improving your skills and knowledge
- Contribute to the overall success of the organization, while making a positive impact on the lives of patients and members
Work Environment and Company Culture
At arenaflex, we pride ourselves on our positive and supportive work environment, with a focus on collaboration, teamwork, and open communication. As a fully remote employee, you will be part of a virtual team, with opportunities to connect with colleagues and contribute to the overall success of the organization. We offer a comprehensive benefits package, including:
- Competitive compensation and bonus opportunities
- Generous paid time off and holidays
- A matching 401(k) program and tuition reimbursement
- A comprehensive health plan and opportunities for professional growth and development
- The opportunity to participate in volunteer activities on company time, giving back to the community and making a positive impact
Compensation, Perks, and Benefits
As a Senior Outreach Specialist at arenaflex, you can expect a competitive compensation package, with opportunities for bonus and professional growth. Our benefits package includes:
- Generous paid time off and holidays
- A matching 401(k) program and tuition reimbursement
- A comprehensive health plan and opportunities for professional growth and development
- The opportunity to participate in volunteer activities on company time, giving back to the community and making a positive impact
- A dynamic and supportive work environment, with a focus on collaboration, teamwork, and open communication
Conclusion
If you are a motivated and compassionate individual, with a strong commitment to customer service and a passion for making a positive impact, we encourage you to apply for this exciting opportunity. As a Senior Outreach Specialist at arenaflex, you will be part of a dynamic and supportive team, with opportunities for growth and development, and a comprehensive benefits package. Don't miss out on this chance to join a leading provider of technology and technology-enabled services to payors and providers across all healthcare programs. Apply today and take the first step towards a rewarding and challenging career with arenaflex!
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