Introduction to arenaflex
At arenaflex, we believe the skies should be for everyone. We deliver on this promise through our dedication to Low Fares Done Right. This is more than our tagline - it's our guiding philosophy. Every member of Team arenaflex has a crucial role to play in bringing this vision to life. Our successful business model lets travelers take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to customize their travel experience and pay for the services they need – saving them money along the way.
Our Mission and Values
Low Fares Done Right is our mission, and we strive to bring it to life every day. Our 'Done Right' promise means delivering not only affordable prices but also making the travel experience pleasant and smooth for our customers. To achieve this, we put a great deal of care into every decision and action we take. We must be efficient with our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - we're not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and welcoming experience that truly demonstrates Rocky Mountain Hospitality.
About Us
arenaflex is dedicated to offering 'Low Fares Done Right' to over 100 destinations and growing in the United States, Canada, Dominican Republic, and Mexico on more than 350 daily flights. Headquartered in Denver, arenaflex's hard-working aviation professionals take pride in delivering the company's signature Low Fares Done Right service to customers. arenaflex is the proud recipient of the Federal Aviation Administration's 2018 Diamond Award for maintenance excellence and was recently named the industry's most fuel-efficient airline by The International Council on Clean Transportation (ICCT) due to advanced technology and operational efficiencies.
Job Overview
We are seeking an experienced Senior E-Commerce Analyst to guide our website and mobile applications' strategic initiatives by providing ongoing reporting and analysis leveraging all web and app metrics and error analysis data to offer transparency and optimize our digital systems. This role will play a pivotal function in supporting all e-commerce digital systems by generating comprehensive deliverables, providing insights, and maintaining data integrity. The e-commerce analyst will actively engage with key stakeholders across departments, including but not limited to: the Product team, Revenue Analytics, Marketing, Ancillaries, and IT to partner on delivering timely, accurate insights and ensuring tools, processes, and reporting are optimized.
Key Responsibilities:
- Translate data into actionable insights to unlock growth across eCommerce, Acquisition, and Retention.
- Translate data into directly interpretable formats (including dashboards and control reports) that can impact key business decisions and prioritization in the Product Organization.
- Leverage various reporting tools and syndicated intelligence to identify trends and competitive happenings.
- Error analysis of all digital Products.
- Conduct ad-hoc projects, reports, and analyses as determined by senior management.
- Weekly senior management reports.
- Assist with data requirements for key projects.
- Continuously monitor reporting effectiveness, evolve current reports, and identify opportunities to automate and gain efficiencies in data collection and reporting where possible.
- Present data collected in an executive summary or presentation to leaders and offer insights or feedback.
- Ensure data accuracy/integrity is continuously maintained through weekly data acquisition, processing, cleaning, and auditing.
- Partner with the Product team and IT to ensure business needs are being met with well-maintained data architect/mapping for smooth data flows.
- Build and maintain relationships with stakeholders outside and inside the organization.
Other Functions:
- Assist in developing junior team members across the Revenue Analytics, Pricing, & Revenue Management teams to deepen the team's collective skillset and enhance overall performance around e-commerce and all Digital Products.
- Lead change across the organization by improving directly owned processes & taking initiative to champion cross-functional opportunities.
Qualifications
To be successful in this role, you will need:
- A Bachelor's degree in Computer Science, Marketing, Business, or a related field, or equivalent work experience.
- 3-5 years of experience in e-commerce and Digital Analytics, with an established track record of delivering value through data-driven decisions.
- Excellent analytical and problem-solving skills.
- Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels.
- Ability to work independently and manage multiple priorities in a fast-moving environment.
- Inclined to resolve problems, own resolutions, and step up in leadership vacuums.
- Google Analytics Certifications are highly preferred.
- Previous experience in the travel industry is a plus.
Knowledge, Skills, and Abilities:
- Deep knowledge of Google Analytics, GA4 preferred.
- Experience with Google Tag Manager.
- Experience with other reporting and error analysis tools such as Content Square, Dynatrace, and Noibu.
- Excellent time management and organizational skills and experience organizing hints in these areas for others.
- Strong experience in personal duty concerning decision-making and maintaining stakeholder relationships.
- Experience working in a high-level collaborative environment and promoting a teamwork mentality.
- Experience applying analytical thinking and problem-solving skills.
- Ability to anticipate challenges and proactively head off obstacles.
- Knowledge of coding and design best practices is a plus.
- Experience in Azure DevOps is a plus.
Work Perks and Benefits
At arenaflex, we love to think we're creating something very special for our team members. Work is why we're here, but the perks are exceptional too:
- Flight benefits for you and your family to fly on arenaflex.
- Buddy passes for your friends who will experience what makes us so great.
- Discounts throughout the travel industry on hotels, car rentals, cruises, and vacation packages.
- Discounts on molecular cell phone plans, movie tickets, restaurants, luggage, and over 2,000 other vendors.
- Experience a 'Dress for your Day' business casual environment.
- Flexible work schedules that support work/life balance.
- Total Rewards program including a competitive base salary, short-term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time, and medical/dental/vision coverage that starts the first of the month following your hire date.
Career Growth and Development
At arenaflex, we are committed to the growth and development of our team members. We offer opportunities for professional development, training, and education to help you advance in your career. Our goal is to create a work environment that is challenging, rewarding, and fun, where our team members can thrive and grow.
Conclusion
If you are a motivated and experienced e-commerce analyst looking for a new challenge, we encourage you to apply for this exciting opportunity with arenaflex. As a Senior E-Commerce Analyst, you will play a key role in driving the success of our digital systems and contributing to the growth and development of our company. Don't miss out on this chance to join our team and be a part of something special. Apply now and take the first step towards a rewarding and challenging career with arenaflex.
Apply Now
Apply Now