**Experienced Remote Customer Service Representative - Commercial Audits Support and Service**

Join Our Team: Deliver Exceptional Customer Experiences in a Dynamic and Supportive Environment

At Liberty Mutual, we're dedicated to helping people embrace today and confidently pursue tomorrow. As a leading insurance company, we're committed to providing an environment focused on openness, inclusion, trust, and respect. We're currently seeking an experienced Remote Customer Service Representative to join our Premium Audit Services team, where you'll serve as the primary contact for support and service of commercial audits. If you're passionate about delivering exceptional customer experiences and have a strong background in customer service or administration, we encourage you to apply!

About Liberty Mutual

Liberty Mutual is a global insurance company with a rich history dating back to 1912. We're proud to have been recognized as a "Great Place to Work" by Great Place to Work US for several years. Our company culture is built on the principles of openness, inclusion, trust, and respect, and we're committed to helping our employees grow and develop in their careers. We offer a comprehensive benefits package, including opportunities for career growth, learning, and development.

Job Summary

As a Remote Customer Service Representative, you'll be responsible for providing support and service to policyholders, agents, and business partners related to commercial audits. You'll address questions and concerns in an accurate and timely manner, collect and route forms and documentation, and provide support across a diverse product set, technology platforms, and applications. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Acts as the first point of contact for routine customer requests and queries related to audits, requiring extensive phone and email interaction with policyholders, agents, and third parties.
• Establishes and maintains a professional relationship with both external and internal customers while developing an understanding of service needs.
• Coordinates request activities with various departments to ensure efficient and quality service, including Underwriting, Billing, Premium Audit, and Claims.
• Completes basic research around customer queries and requests; if unable to resolve requests, identifies and engages the appropriate department, individual, or escalation path.
• Routes requests and submissions using appropriate systems for assignment and resolution; accurate and timely documentation of required transactions and customer interactions.
• Identifies gaps in workflow and makes recommendations around improving processes.
• Upholds our customer care standards by achieving individual goals such as work quality, phone and email handle time, adherence, and reliability.

Requirements and Qualifications

Essential Qualifications:

• Minimum of 1-2 years of relevant customer service or administrative experience.
• Excellent oral, written, and interpersonal communication skills, with the capacity to multi-task in a fast-paced structured teamwork environment.
• Intermediate level of skill required to open, create, and modify various documents using the Microsoft Office suite (e.g., documents, spreadsheets, email, etc.) and enter/retrieve information using various applications/systems.
• Ability to effectively exchange routine and non-routine information verbally and in writing and apply knowledge of the department's policies and procedures.

Preferred Qualifications:

• Previous experience in a customer service or administrative role, preferably in the insurance industry.
• Familiarity with insurance industry products and services.
• Experience working in a remote or virtual environment.

Skills and Competencies

To succeed in this role, you'll need to possess excellent communication and interpersonal skills, with the ability to work effectively with customers, agents, and internal stakeholders. You'll also need to be highly organized and able to prioritize tasks in a fast-paced environment. Strong analytical and problem-solving skills are essential, as you'll be required to research and resolve customer queries and requests.

Career Growth Opportunities and Learning Benefits

At Liberty Mutual, we're committed to helping our employees grow and develop in their careers. We offer a range of learning and development opportunities, including:

• Comprehensive training programs to help you develop the skills and knowledge you need to succeed in your role.
• Career development opportunities, including mentorship and coaching.
• Access to online learning resources and training modules.
• Opportunities for advancement and promotion within the company.

Work Environment and Company Culture

As a remote employee, you'll have the flexibility to work from home and enjoy a better work-life balance. Our company culture is built on the principles of openness, inclusion, trust, and respect, and we're committed to providing a supportive and inclusive work environment. We offer a range of benefits, including:

• Competitive salary and benefits package.
• Flexible work arrangements, including remote work options.
• Opportunities for career growth and development.
• Access to online learning resources and training modules.
• A dynamic and supportive work environment.

Compensation and Benefits

The salary for this position is $47,400 per year. We offer a comprehensive benefits package, including:

• Medical, dental, and vision insurance.
• 401(k) retirement savings plan with company match.
• Paid time off and holidays.
• Flexible work arrangements, including remote work options.

How to Apply

If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer:

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information, or on any basis prohibited by federal, state, or local law.

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