Welcome to blithequark
At blithequark, we are dedicated to making a positive impact on the lives of Americans who have been affected by the harmful side effects of certain medications, medical products, consumer products, and toxins. Since our inception in 2015, our mission has been to provide hope and support to those who have personally suffered or lost a loved one due to negligence. We are a company built on the principles of empathy, education, and advocacy, and we are committed to helping individuals navigate the complex process of seeking compensation for their losses.
About the Role
We are seeking an experienced and compassionate Remote Call Center Customer Service Representative to join our team. As a representative of blithequark, you will be the first point of contact for individuals who have expressed interest in learning more about their potential eligibility for compensation. Your role will be to connect with these individuals, assess their situation, and provide them with the information and support they need to move forward. This is a unique opportunity to make a real difference in the lives of others, and we are looking for someone who is passionate about delivering exceptional customer service and support.
Key Responsibilities
- Connect with individuals who have filled out a form to see if they meet the criteria to potentially qualify for compensation, using an automated dialer to manage a high volume of connections
- Speak with 40-50 callers per day, with 1-5 callers potentially qualifying for further support
- Multitask, including listening, answering questions, and viewing multiple windows, to provide seamless and efficient support to callers
- Achieve or exceed monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals
- Utilize phone software (VICI) and our Proprietary Customer Relationship Database (CRM) to accurately manage caller interactions and follow scripts appropriately
- Participate in training and other learning opportunities to expand your knowledge of the position and stay up-to-date on industry developments
- Adhere to all company policies and procedures, ensuring compliance and consistency in all interactions
- Assist with other projects as needed, demonstrating flexibility and a willingness to support the team
- Troubleshoot and problem-solve basic IT problems, ensuring minimal disruption to your work and maintaining a high level of productivity
Ideal Candidate
To be successful in this role, you should have:
- Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner
- Strong interpersonal and customer service skills, with a focus on empathy, active listening, and problem-solving
- Competitive spirit, with a drive to achieve and exceed targets, while maintaining a customer-centric approach
- A strong background in call-center environments and sales-focused roles, with a proven track record of success
- 2+ years of phone sales/customer service experience, with a demonstrated ability to work in a fast-paced, dynamic environment
Requirements
To be considered for this role, you must:
- Reside in the State of Florida or New Jersey, with a reliable and distraction-free workspace
- Have a reliable hardwired Desktop or Laptop PC (no Mac or Chromebook), with a minimum of 8GB of RAM, 20 GB of free storage, and a 1.2 GHz or faster CPU
- Have high-speed internet (50Mbps with 100MBps upload minimum), with a standard internet connection
- Have a reliable Noise Cancellation Headset that is wired via USB (e.g., gaming headset with mic/Logitech G432), with an average price of $20-$30
- Be available to work 40+ hours per week, with a flexible schedule that includes Monday-Thursday 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern, and Friday 8:30 AM to 4:30 PM Eastern
What We Offer
At blithequark, we are committed to supporting the growth and development of our team members. We offer:
- A competitive salary range, starting at $17.31/hour, with commissions and bonuses that can increase your total compensation to $33.00+/hour ($70,000+)
- Health Insurance, Vision & Dental Coverage, to support your physical and mental well-being
- Paid Holidays and Paid Time Off (PTO), to ensure you have time to rest and recharge
- Eligibility for overtime outside of the training period, to provide additional earning opportunities
- A comprehensive training program, to equip you with the skills and knowledge you need to succeed in your role
- A dynamic and supportive work environment, with a team of experienced professionals who are passionate about making a difference
Career Growth and Development
At blithequark, we are committed to supporting the growth and development of our team members. We offer a range of training and development opportunities, including:
- Comprehensive training programs, to equip you with the skills and knowledge you need to succeed in your role
- Regular coaching and feedback, to support your ongoing development and growth
- Opportunities for advancement, to help you achieve your career goals and aspirations
- A dynamic and supportive work environment, with a team of experienced professionals who are passionate about making a difference
Work Environment and Company Culture
At blithequark, we are proud of our company culture, which is built on the principles of empathy, education, and advocacy. We are a team of passionate and dedicated professionals who are committed to making a positive impact on the lives of others. Our work environment is dynamic and supportive, with a focus on collaboration, innovation, and continuous improvement.
Conclusion
If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service and support, we encourage you to apply for this exciting opportunity. As a Remote Call Center Customer Service Representative at blithequark, you will have the chance to make a real difference in the lives of others, while developing your skills and advancing your career. Don't miss out on this opportunity to join a dynamic and supportive team that is dedicated to making a positive impact. Apply now to take the first step towards a rewarding and challenging career with blithequark.
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