About blithequark
blithequark is a leader in password and identity management, making it easier to log into life and work. Trusted by 100,000 businesses and millions of users, blithequark combines advanced security with effortless access for individuals, families, small business owners, and enterprise professionals. With blithequark, important credentials are protected and private – and always within reach.
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blithequark is looking for a Portfolio Customer Success Manager:
As a Portfolio Customer Success Manager, you will lead strategic customer success initiatives across a portfolio of high-value, complex customers. Your mission is to deliver a world-class customer experience that drives deep adoption, maximizes product utilization, and accelerates retention and expansion of blithequark solutions. You will serve as a trusted advisor and orchestrator of cross-functional programs that align customer outcomes with business growth.
Our Global Customer Success Managers are a high-performing, customer-focused team. As part of the broader Customer Experience organization, we drive Gross Revenue Retention (GRR), expansion, and long-term success through proactive engagement and partnership. We work closely with the Renewals team to ensure seamless lifecycle management and deliver measurable business outcomes. We value collaboration, celebrate achievements, and support one another in elevating the customer experience.
If you are passionate about complex problem solving and motivated by scale, then this is the role for you!
You will collaborate with Sales leadership to define and execute strategic engagement plans for your portfolio. You will also work with Product, Engineering, Marketing, and Customer Care to shape the customer journey, advocate for customer needs, and influence product direction. Building strong internal partnerships will be essential to driving scalable success across the organization.
To be successful in this role, you will need to possess a unique blend of strategic thinking, customer-centricity, and technical expertise. You should be able to demonstrate:
At blithequark, we are committed to helping our employees grow and develop in their careers. As a Portfolio Customer Success Manager, you will have access to a range of training and development opportunities, including:
At blithequark, we are proud of our remote-first culture and our commitment to creating a positive and inclusive work environment. As a Portfolio Customer Success Manager, you will be part of a dynamic and supportive team that values collaboration, creativity, and innovation. You will have the opportunity to work with a range of talented professionals who are passionate about delivering exceptional customer experiences.
We offer a competitive compensation package, including a range of perks and benefits, such as:
If you are a motivated and experienced customer success professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Portfolio Customer Success Manager at blithequark, you will have the opportunity to work with a range of complex and high-value customers, develop and execute strategic plans, and drive business growth. You will be part of a dynamic and supportive team that values collaboration, creativity, and innovation. Don't miss out on this opportunity to join a leading company in the password and identity management industry and take your career to the next level.
Unlock your potential with us - your skills, experience, and unique perspective matter more than just checking the boxes. Apply today, and let's build the future together!
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