Are you passionate about providing top-notch customer support and making a real difference in people's lives? Do you have a knack for effective communication, problem-solving, and empathy? If so, we invite you to join blithequark's dynamic team as an Online Chat Support Representative. As a key member of our customer support team, you will be at the forefront of delivering exceptional experiences for our customers, handling inquiries via email, chat, and direct messaging.
**About blithequark**
blithequark is a full-service development and property management company that prides itself on exceptional management of tax credit and HUD properties. Our team is dedicated to providing top-notch service to our customers, and we're looking for like-minded individuals to join our ranks. As a company, we value flexibility, innovation, and a commitment to excellence. We're passionate about creating a work environment that fosters growth, learning, and collaboration.
**The Role**
As an Online Chat Support Representative, you will be responsible for:
* Expressing genuine empathy and concern for customers' issues, addressing them as if they were your own
* Answering, evaluating, and prioritizing requests from customers with questions or experiencing problems with services or products
* Identifying high-risk customer situations and escalating them appropriately without hesitation
* Keeping up with multiple chats at a time
* Accurately documenting all required information and chat details in the ticketing system
* Responding to and resolving open issues in an appropriate time frame
* Identifying trends related to systems, platforms, and/or customers and escalating them to management
* Multi-tasking using multiple systems
* Skillfully changing from one task to another without loss of efficiency or composure
* Maintaining punctuality and attendance at all scheduled times
**Requirements**
To succeed in this role, you will need:
* The ability to type 30 wpm with 90% accuracy or above consistently
* Strong messaging communication skills, active listening abilities, and a great understanding of text and chat acronyms
* The ability to work independently and utilize resources to resolve customer issues
* Excellent grammar and a willingness to use industry-specific lingo when necessary
* Previous work-from-home experience is preferred, but not required
* A solid understanding of contact center support metrics and the ability to implement actions for improvement
* A High School Diploma or equivalent
**What We Offer**
As a valued member of our team, you can expect:
* Full benefits, including medical, dental, and vision coverage
* 100% remote work, allowing you to work from the comfort of your own home
* Flexible work scheduling options, with a minimum commitment of 10 hours per week
* Weekly pay and performance-based monthly bonuses
* Opportunities for career growth and professional development
* A dynamic and supportive work environment that fosters collaboration and innovation
**Why Join blithequark?**
At blithequark, we're passionate about creating a work environment that's both challenging and rewarding. We believe in investing in our employees' growth and development, providing opportunities for advancement, and recognizing outstanding performance. If you're looking for a company that values its employees and is committed to excellence, we invite you to join our team.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to submit your application. We can't wait to hear from you!
**Equal Employment Opportunity**
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
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