Join Delta Airlines as an OnBoard Services Customer Service Representative and Elevate Your Career
Delta Airlines, one of the world's leading airlines, is seeking an experienced and skilled OnBoard Services Customer Service Representative to join their team in New Jersey, USA. As a Customer Service Representative, you will play a vital role in delivering exceptional customer experiences and ensuring the smooth operation of Delta's onboard services.
About Delta Airlines
Delta Airlines is a renowned airline that has been a benchmark for excellence in the aviation industry. With a rich history and a strong commitment to customer satisfaction, Delta has established itself as a leader in providing top-notch services to its passengers. The airline's culture is built on a foundation of shared values - Integrity, Honesty, Respect, Perseverance, and Employee Empowerment - which are reflected in everything they do.
Key Responsibilities
- Execute a positive handoff with flying crews and conduct galley reviews during catering provisioning to mitigate missing item concerns/events.
- Support restocking of "hold items" from a terminal access vantage to reduce conditions on truck dispatches.
- Act as a product and mileage SME for ATL catering details with Uncertainties and OBS.
- Track, pattern, and provide targeted "shock and awe" for MI-19 patterns, objections, and flight crews.
- Support and participate in "Catering Determination Rush" at Uncertainties Parlors for product, detail, and change management "communication and feedback."
- Effectively participate in Online Entertainment/SkyHub postings and advancements for ATL OBS Brand Building and Awareness.
- Perform quality control functions before delivery onboard.
- Work in a team environment and be flexible to perform various tasks as required by the functional workspace task.
- Practice safety-conscious behaviors and follow all COVID-19 health precautions in all operational processes and procedures.
Essential Qualifications
- Bachelor's degree from an accredited institution.
- Valid driver's license.
- Ability to obtain and maintain an airport identification badge with a customs seal.
- Pass a comprehensive post-offer pre-employment personal background check, including fingerprinting and a criminal history record check required by government regulation.
- Pass a post-offer pre-employment drug test.
- Good oral and verbal communication skills and ability to understand detailed work instructions.
- Ability to work a fixed or rotating schedule including evenings, nights, weekends, and holidays.
- Ability to work in various environments, both inside and outside.
- Project a professional image.
- Ability to drive and safely operate a catering truck when required to service aircraft.
Preferred Qualifications
- Excellent verbal and written communication skills, organizational skills, team direction, and leadership abilities.
- Quality Assurance experience highly preferred.
- Strong PC skills preferred, with the ability to become familiar with e-door lattice systems and Delta's catering-related technology infrastructure.
What We Offer
At Delta Airlines, we offer a comprehensive benefits package that includes:
- Competitive compensation, performance incentives, industry-leading profit sharing, and 401(k) with generous direct contribution and company match.
- Paid time off, including vacation, holidays, and paid personal time.
- Extensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits.
- Wellness programs to support physical, emotional, social, and financial well-being.
- Domestic and Global (standby) Flight benefits for employees and qualified relatives.
- Career development programs to achieve your long-term career goals.
- Access to over 500 discounts, special savings, and voluntary benefits through Delta Benefits.
Career Growth Opportunities
At Delta Airlines, we are committed to helping our employees grow and develop in their careers. As an OnBoard Services Customer Service Representative, you will have opportunities to advance to leadership roles, develop new skills, and take on additional responsibilities. Our career development programs are designed to support your long-term career goals and provide you with the tools and resources you need to succeed.
Work Environment and Company Culture
Delta Airlines is an equal opportunities employer that values diversity and inclusion. Our culture is built on a foundation of shared values that promote a positive and supportive work environment. We are committed to providing a workplace that is free from harassment and discrimination, and where all employees feel valued and respected.
Compensation and Benefits
The salary for this position is $26 per hour. In addition to competitive compensation, we offer a comprehensive benefits package that includes paid time off, health benefits, wellness programs, and career development opportunities.
Why You'll Love Delta
At Delta Airlines, we are passionate about delivering exceptional customer experiences and making a positive impact on our communities. As an OnBoard Services Customer Service Representative, you will be part of a team that is dedicated to providing top-notch services to our passengers. If you're looking for a career that is challenging, rewarding, and offers opportunities for growth and development, we encourage you to apply.
If you're a motivated and customer-focused individual with excellent communication skills, we want to hear from you. Apply now to join our team and start your journey to a rewarding career with Delta Airlines.
Apply Now