Experienced Night Shift Service Desk Technician - AI Cloud Infrastructure Support Specialist

Join the AI Revolution at Crusoe Energy: Pioneering Sustainable Cloud Infrastructure

Crusoe Energy is redefining the future of computing by aligning it with the future of the climate. As a leading AI-first cloud infrastructure company, we're trusted by Fortune 500 companies to power their most advanced AI applications. Our innovative, vertically integrated, and purpose-built AI infrastructure solutions are recognized as the "gold standard" for reliability and performance. By joining our team as a Night Shift Service Desk Technician, you'll be part of a dynamic group that's driving meaningful innovation and setting the pace for responsible, transformative cloud infrastructure.

About the Role: Service Desk 3

As a Service Desk 3 technician, you'll be responsible for providing top-notch technical support to our users, troubleshooting, configuring, and repairing servers, networks, infrastructure, data centers, SaaS applications, file shares, and other infrastructure issues. You'll work on projects with different teams and departments, alongside vendors, to deliver a seamless user experience for staff. Crusoe Support Desk is a critical component of our IT team, and we're looking for a highly skilled and motivated individual to join our team on the night shift.

Key Responsibilities:

• Provide start-to-finish user support, including on/offboarding, support desk projects, and end-user support troubleshooting.
• Maintain accurate tracking in JIRA on the project board, ticketing, and documentation.
• Manage onsite servers, storage, network, and VMware.
• Create and edit documentation on office systems, including trouble tickets and inventory.
• Identify, log, and resolve technical problems with applications and systems.
• Learn and adopt new IT support and management platforms.
• Assist IT Leadership in establishing processes.
• Procure, deploy, support, and maintain IT infrastructure at Crusoe Industries.
• Ensure systems are compliant with security policies.
• Provide timely communications and acknowledgments.

Essential Qualifications:

To succeed in this role, you'll need:

• Prior experience with MDR/XDR platforms (e.g., Sophos XDR, Crowdstrike, Huntress).
• Prior experience with Cloud Identity Mgmt platforms and SSO, SAML 2.0, and MFA.
• Prior experience with MDM automation (e.g., Google MDM, Kandji, Intune).
• Prior experience working as an engineer at an MSP (project work).
• Ability to administer MacOS and support Macs and Linux using the command line.
• Technical knowledge of the Windows operating systems and experience with deployments and troubleshooting.
• Excellent written, oral, and interpersonal communication skills.
• Self-starter with the ability to ask for help when needed and work effectively in a team.

Preferred Qualifications:

While not required, the following qualifications are highly desirable:

• Prior experience working in a NOC/SOC environment.
• Prior experience working in large enterprises with a large end-user pool.
• Experience with mobile device management (MDM) solutions, ticketing systems, and IT documentation platforms.
• Bachelor's degree or equivalent experience plus 6 years of working experience.

What We Offer:

At Crusoe Energy, we offer a comprehensive benefits package that includes:

• Industry-competitive pay.
• Stock options in a fast-growing, well-funded technology company.
• Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents.
• Paid Parental Leave.
• Paid life insurance, short-term and long-term disability.
• Teladoc.
• 401(k) with a 100% match up to 4% of salary.
• Healthy PTO Policy.
• Cell phone reimbursement.
• Tuition reimbursement.
• Subscription to the Calm app.
• MetLife Legal.
• Company-paid commuter benefit; $100 per month.

Compensation:

The compensation range for this role is $90,000 - $100,000, with Restricted Stock Units included in all offers. Compensation will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Career Growth Opportunities:

At Crusoe Energy, we're committed to helping our team members grow and develop their skills. As a Night Shift Service Desk Technician, you'll have opportunities to:

• Learn and adopt new IT support and management platforms.
• Take on additional responsibilities and projects.
• Develop your technical skills and expertise.
• Advance to leadership roles or specialized positions within the IT team.

Work Environment and Company Culture:

Crusoe Energy is a remote-friendly company with a hybrid work arrangement. As a Night Shift Service Desk Technician, you'll be required to work onsite at our Arvada location 5 days a week. We're committed to creating a diverse and inclusive work environment that values innovation, teamwork, and sustainability.

Equal Opportunity Employer:

Crusoe Energy is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Join Our Team:

If you're a motivated and experienced IT professional looking to join a dynamic team that's driving innovation and sustainability, we want to hear from you. Apply now to become a Night Shift Service Desk Technician at Crusoe Energy!

Don't miss out on this exciting opportunity to join a pioneering company that's redefining the future of cloud infrastructure. We look forward to hearing from you!

Apply Now