Join the Team Behind Global Gaming Phenomena
blithequark is a trailblazer in the mobile gaming industry, renowned for developing captivating games that have garnered a massive global following. With a staggering 2.3 billion installations and over 30 million daily players, our games have become an integral part of the gaming community worldwide. We're now seeking a highly skilled and dynamic Customer Support Representative to join our team, providing top-notch support to our players across the globe.
About the Role
As a Customer Support Representative at blithequark, you will be the primary point of contact for players experiencing technical issues with our free-to-play mobile games across multiple platforms. Your expertise in German, English, and Russian will enable you to deliver exceptional support to our diverse player base. You will work closely with various departments, including production, QA, design, programming, legal, and marketing, to resolve issues efficiently and enhance our support services.
Key Responsibilities
- Provide technical support to players across multiple platforms, managing player tickets with the help of support engineers
- Engage with a global player base, offering technical advice and assistance to resolve issues promptly
- Identify, prioritize, and swiftly resolve technical issues, collaborating with diverse departments to ensure seamless solutions
- Utilize your research skills to develop innovative solutions and improve our support services
- Develop and maintain a deep understanding of our games, staying up-to-date with the latest developments and updates
Essential Qualifications
To excel in this role, you must possess:
- Excellent communication skills in English, German, and Russian, both verbal and written
- The ability to grasp technical concepts quickly and explain them to users with varying levels of technical expertise
- A strong customer-centric approach, with a passion for delivering exceptional support
- Experience working in a fast-paced, dynamic environment with a global reach
Preferred Qualifications
While not mandatory, the following qualifications will give you a competitive edge:
- Experience playing mobile games, particularly those in the free-to-play genre
- Familiarity with customer support software and ticketing systems
- Previous experience in a customer-facing role, preferably in the gaming or tech industry
Skills and Competencies
To succeed as a Customer Support Representative at blithequark, you will need to demonstrate:
- Technical aptitude: The ability to quickly grasp technical concepts and troubleshoot issues
- Effective communication: Excellent written and verbal communication skills in multiple languages
- Problem-solving: The ability to analyze issues, identify solutions, and implement fixes
- Collaboration: The ability to work effectively with various departments to resolve issues
- Adaptability: The flexibility to adapt to changing priorities and evolving player needs
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our team members grow professionally and personally. As a Customer Support Representative, you will have access to:
- Regular internal bootcamps and training sessions to enhance your skills and knowledge
- Opportunities to participate in relevant conferences and courses, with reimbursement for expenses
- A dynamic and supportive work environment that encourages collaboration and innovation
Work Environment and Company Culture
blithequark is a global company with a diverse and inclusive culture. As a remote team member, you will be part of a vibrant community that values:
- Work-life balance: We offer a generous amount of paid vacation days and sick leave, with additional days off available in special circumstances
- Health and wellness: We reimburse online sessions with a psychologist and offer healthcare benefits, including dental insurance and treatment for COVID-19
- Professional development: We support your growth through training, education, and career advancement opportunities
- Community involvement: We launch charity projects and support employee initiatives through our grant competition
Compensation, Perks, and Benefits
As a valued member of our team, you will enjoy a comprehensive benefits package, including:
- Competitive compensation and benefits
- Healthcare benefits, including dental insurance and treatment for COVID-19
- Reimbursement for online sessions with a psychologist
- Generous paid vacation days and sick leave
- Opportunities for professional development and education
- Access to discounted English language courses
- Reimbursement for gym memberships or fitness app subscriptions
- Participation in hundreds of events around the world, including contests, sports challenges, parties, hackathons, and offline events
Join Our Team
If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we want to hear from you. As a Customer Support Representative at blithequark, you will be part of a dynamic team that is shaping the future of mobile gaming. Apply now to join our global community and take the first step towards a rewarding and challenging career.
Apply Now