At blithequark, we are passionate about empowering local economies and making a meaningful impact on the lives of our customers, partners, and employees. As a technology and logistics company, we have started with door-to-door delivery and are now expanding our horizons to become the go-to platform for delivering any and all goods. Our mission is built on the principles of empathy, innovation, and customer satisfaction, and we are committed to creating a work environment that is inclusive, diverse, and supportive of everyone's well-being.
Our Customer Experience Partner Success team is responsible for managing and operating blithequark's large and growing global network of support centers. Our ultimate goal is to deliver an outstanding customer experience as reliably as possible, at scale. We are a team of dedicated professionals who are passionate about customer satisfaction, quality, and process improvement. We work closely with our support partners (BPOs) to ensure that their quality meets blithequark's expectations, and we are committed to driving operations excellence and quality improvements across multiple support sites.
We are looking for an experienced Manager, Customer Experience Partner Success to join our team and play a critical role in enhancing the quality of our customer support experience. As a Manager, Customer Experience Partner Success, you will be responsible for managing the support experience of our international last-mile logistics platform, partnering with support partners to ensure their quality meets blithequark's expectations, and driving operations excellence and quality improvements across multiple support sites. You will report to blithequark's Senior Manager, Customer Experience Partner Success and will be based in one of our core offices or work remotely with the right fit.
Note that this role may require up to 20% travel (International and Domestic) to ensure that our support partners are meeting blithequark's quality expectations and to identify areas for improvement.
To be successful in this role, you will need to have:
While not essential, the following qualifications are preferred:
To be successful in this role, you will need to have the following skills and competencies:
At blithequark, we are committed to supporting the growth and development of our employees. As a Manager, Customer Experience Partner Success, you will have the opportunity to:
At blithequark, we are committed to creating a work environment that is inclusive, diverse, and supportive of everyone's well-being. Our company culture is built on the principles of empathy, innovation, and customer satisfaction, and we are passionate about making a meaningful impact on the lives of our customers, partners, and employees. As a Manager, Customer Experience Partner Success, you will be part of a talented team of professionals who are dedicated to delivering exceptional customer experiences and driving business growth.
The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
blithequark cares about you and your overall well-being. That's why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays.
Additionally, for full-time employees, blithequark offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match, and a mental health program, among others.
The base pay for this position ranges from our lowest geographical market up to our highest geographical market within California, Colorado, District of Columbia, Hawaii, New Jersey, New York, and Washington.
$112,200—$165,000 USD
If you are a motivated and experienced professional who is passionate about customer satisfaction, quality, and process improvement, we encourage you to apply for this exciting opportunity to join blithequark's Customer Experience Partner Success team. As a Manager, Customer Experience Partner Success, you will play a critical role in enhancing the quality of our customer support experience and driving business growth. Don't miss out on this opportunity to join a talented team of professionals who are dedicated to delivering exceptional customer experiences and making a meaningful impact on the lives of our customers, partners, and employees.
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