Experienced Loyalty Customer Care Representative – Remote Work Opportunity in Florida with Competitive Hourly Rate and Bonuses

Introduction to Kobie

We are a global leader in loyalty marketing, dedicated to delivering market-leading, end-to-end loyalty solutions that enable exceptional customer experiences. With a strategy-led, technology-enabled approach, we have been consistently named an industry leader by Forrester. Our loyalty programs reach over 330 million consumers, fostering deep brand partnerships and driving meaningful outcomes. As a mission and values-driven company, we are committed to growing enterprise value through loyalty for our clients, and every role within our organization contributes directly to achieving this mission.

About Our Culture and Values

At Kobie, we pride ourselves on creating a fun, high-trust, and transparent workplace. Our values are at the heart of everything we do, and we believe in leadership, ownership, and a culture that makes our teammates proud. We offer a hybrid work environment, personal holidays, a casual dress code, and a strong focus on diversity and inclusion. Our team is built on the principles of equity, diversity, and inclusion, and we are fiercely committed to fostering a workplace where everyone feels welcomed and valued.

Join Our Winning Team

As a member of our Kobie Contact Center team, you will have the unique opportunity to generate meaningful emotional connections with our customers every day. We value your skills as a Tier 1 Agent in promoting loyalty brand building on behalf of our clients, while creating customer insights that drive team performance. If you are a motivated and customer-centric individual with a passion for delivering exceptional service, we encourage you to join our team and be part of our mission to drive loyalty and growth for our clients.

Key Responsibilities

• Learn specific client loyalty program guidelines and apply this knowledge to resolve customer inquiries.
• Answer all incoming inquiries directed to you through various media channels, including phone, email, and chat.
• Approach each day with a positive, professional, customer-centric, and team-oriented attitude, acting with integrity at all times.
• Communicate clearly, concisely, and helpfully, both verbally and in writing, to resolve customer inquiries and provide exceptional service.
• Take ownership of customer inquiries, working towards a resolution and de-escalating issues as necessary through effective communication and problem-solving skills.
• Efficiently use all internal systems and resources to resolve customer inquiries and meet service level agreements.
• Work independently with minimal supervision, adhering to schedules and company policies and procedures.
• Escalate any issues or concerns that cannot be resolved through normal efforts, ensuring that customers receive the support they need.

Essential Qualifications

• High school diploma or equivalent required.
• Basic computer knowledge with demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• 1+ year of customer service experience (or equivalent experience) with a strong customer service orientation.
• Collaborative nature with the ability to work within an assigned team.
• Good problem-solving ability to effectively guide customers through solutions.
• High level of accuracy and attention to detail.
• A "whatever it takes" attitude to care for customers.
• Ability to be flexible regarding changes in work processes and environment.
• Strong verbal, written, and listening communication skills.

Preferred Qualifications

• 2+ years of customer service experience preferred.
• Savvy computer knowledge with demonstrated proficiency in Microsoft Office (Word, Excel, Outlook).
• Flexibility with scheduling, including weekends.

Career Growth and Development

At Kobie, we are committed to supporting the growth and development of our teammates. We offer a comprehensive people strategy that helps every teammate know how to advance and progress on their career journey. With opportunities for title progression, competitive pay, 401k matching, annual profit sharing, and bonuses, we provide a supportive and rewarding environment for our teammates to build their careers.

Work Environment and Company Culture

We offer a hybrid work environment that allows our teammates to work from the comfort of their own homes, with the flexibility to balance work and personal life. Our company culture is built on the principles of equity, diversity, and inclusion, and we are fiercely committed to fostering a workplace where everyone feels welcomed and valued. With a strong focus on diversity and inclusion, we celebrate the unique backgrounds, experiences, and perspectives of our teammates and provide a supportive and inclusive environment for everyone to thrive.

Compensation and Benefits

We offer a competitive hourly rate of $17 per hour, with opportunities for bonuses and performance-based incentives. Our teammates also enjoy a range of benefits, including robust health insurance and benefits options, free fitness programs, and generous vacation time. We are committed to supporting the health and well-being of our teammates and provide a range of resources and benefits to support their physical and mental health.

Conclusion

If you are a motivated and customer-centric individual with a passion for delivering exceptional service, we encourage you to join our team as a Loyalty Customer Care Representative. With a competitive hourly rate, opportunities for bonuses and career growth, and a supportive and inclusive work environment, this is an exciting opportunity to build a rewarding and challenging career with a global leader in loyalty marketing. Apply now to join our winning team and be part of our mission to drive loyalty and growth for our clients.

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