Introduction to Workwarp and the Opportunity
Workwarp, a leading name in the industry, is seeking an experienced IT Help Desk professional to join their team on a 12-month contract-to-hire basis. This is a unique opportunity to work with a globally recognized brand, providing top-notch technical support to users across the organization. As a remote worker, you will have the flexibility to work from the comfort of your own space, with the requirement of being available for a swing shift from 12 pm to 8:30 pm EST, Monday through Friday, and enjoying weekends off.
Role Overview
In this role, you will be the first point of contact for users seeking technical assistance, providing world-class customer service and resolving issues in a timely and efficient manner. Your expertise in IT support, combined with excellent communication skills, will enable you to deliver exceptional service to users at all levels of the organization. Initially, you will work a standard Monday-to-Friday schedule from 8:30 am to 5 pm EST for onboarding, training, and mentoring, which will last approximately one and a half months.
Key Responsibilities
- Field and resolve telephone calls, chat, and online portal questions from users, providing first-level technical support
- Provide first-tier technical support to assist users with questions and issues related to hardware, software, access management, process and procedure, and telecom in an ITSM solution environment
- Deliver world-class, white-glove level customer service to the globally recognized brand and all levels of the organization
- Utilize your knowledge of Microsoft Office Suite applications, including Word, Excel, PowerPoint, and Outlook, as well as SharePoint, Project, and Access
- Demonstrate intermediate-level knowledge of desktop operating systems, including Windows and Mac OS X
- Apply your understanding of PC hardware and function, VPN, Active Directory, Remote Desktop Management, and smartphones to resolve technical issues
Requirements and Qualifications
To be successful in this role, you will need to bring the following skills and qualifications to the table:
- A Bachelor's degree from an accredited college or university in Computer Science or Business, with 1 to 3 years of related experience, or its equivalent
- Intermediate-level knowledge of Microsoft Office Suite applications, specifically MS Office Word, Excel, PowerPoint, and Outlook
- Familiarity with SharePoint, Project, and Access is a plus
- Knowledge of desktop operating systems, including Windows and Mac OS X
- Understanding of PC hardware and function, VPN, Active Directory, Remote Desktop Management, and smartphones
- Excellent customer service and communication skills, with the ability to deliver world-class support to users at all levels of the organization
Preferred Qualifications
While not essential, the following qualifications are highly desirable:
- Previous experience working in an IT help desk environment, providing technical support to users
- Familiarity with ITSM solution environments and ticketing systems
- Knowledge of cloud-based technologies and remote work solutions
- Certifications in IT support, such as CompTIA A+ or HDI Support Center Analyst
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Strong technical skills, with the ability to troubleshoot and resolve technical issues
- Excellent communication and customer service skills, with the ability to deliver world-class support to users
- Ability to work independently and as part of a team, with a strong focus on collaboration and knowledge-sharing
- Strong problem-solving skills, with the ability to analyze complex technical issues and develop creative solutions
- Ability to adapt to changing priorities and deadlines, with a strong focus on delivering high-quality results in a fast-paced environment
Career Growth and Learning Opportunities
At Workwarp, we are committed to the growth and development of our employees. As an IT Help Desk professional, you will have access to a range of training and development opportunities, including:
- Onboarding and training programs to help you get up to speed quickly
- Ongoing mentoring and coaching to support your career growth and development
- Access to industry-leading training and certification programs, such as CompTIA A+ and HDI Support Center Analyst
- Opportunities to work on complex and challenging projects, with the potential to develop specialized skills and expertise
Work Environment and Company Culture
At Workwarp, we pride ourselves on our positive and supportive work environment. As a remote worker, you will be part of a distributed team that values collaboration, communication, and mutual respect. Our company culture is built on the following core values:
- A commitment to delivering exceptional customer service and support
- A focus on collaboration and teamwork, with a strong emphasis on knowledge-sharing and mutual support
- A culture of continuous learning and development, with opportunities for growth and advancement
- A dedication to diversity, equity, and inclusion, with a strong commitment to creating a welcoming and inclusive work environment
Compensation and Benefits
We offer a competitive salary range of $12.60 to $18.00 per hour, depending on experience and qualifications. In addition to your hourly rate, you will also be eligible for a range of benefits, including:
- Comprehensive health and dental insurance
- 401(k) retirement savings plan with company match
- Paid time off and holidays
- Opportunities for professional development and growth
Conclusion
If you are a motivated and experienced IT Help Desk professional looking for a new challenge, we encourage you to apply for this exciting opportunity. With a competitive salary, comprehensive benefits, and a supportive work environment, this is a chance to take your career to the next level and make a real difference in the lives of our users. Don't miss out – apply now and join our team of dedicated and passionate professionals!
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit our website to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Apply Now