About Teleperformance
At Teleperformance, we are a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of Working at Teleperformance
As a valued member of our team, you can expect to enjoy a range of benefits that support your personal and professional growth. These include:
- Paid Training: We invest in your development and provide comprehensive training to ensure you have the skills and knowledge needed to excel in your role.
- Competitive Wages: Our compensation packages are designed to recognize and reward your hard work and dedication.
- Full Benefits: Enjoy comprehensive medical, dental, vision, and 401k benefits, as well as other perks that support your overall well-being.
- Paid Time Off: Take breaks and recharge with our generous paid time off policy.
- Employee Wellness and Engagement Programs: We prioritize your physical and mental health, offering programs and resources to support your well-being.
- Work from Home: Enjoy the flexibility and convenience of working from home, with the support and resources you need to succeed.
Teleperformance and You
At Teleperformance, we believe that our people are our greatest asset. We are inspired to deliver only the best in all that we do, and we are committed to creating a culture of inclusion and diversity where everyone feels welcome and valued. As a customer service representative, you will play a critical role in making a positive impact on our clients' businesses and their customers' lives.
Responsibilities
As a customer service representative, you will be responsible for:
- Connecting with customers via phone, email, chat, and social media to resolve their questions or concerns.
- Calmly attempting to resolve and de-escalate any issues that may arise.
- Escalating interactions when necessary and appropriate.
- Responding to requests for assistance and/or processing payments.
- Tracking all call-related information for auditing and reporting purposes.
- Providing feedback on call issues.
- Upselling when required.
Qualifications
To be successful in this role, you will need:
- High School Diploma or Equivalent: A high school diploma or equivalent is required for this position.
- 18 Years of Age or Older: You must be at least 18 years old to apply for this role.
- 6 Months Customer Service Experience Minimum: We require a minimum of 6 months of customer service experience for this position.
- Typing 25 WPM: You must be able to type at a speed of 25 words per minute.
- Proficient in PC Operation and Navigation: You should be proficient in PC operation and navigation.
- Able to Work Independently: You must be able to work independently with minimal supervision.
- Excellent Communications Skills: You should have excellent oral and written communication skills.
- Ability to Work in a Constantly Changing and Fast-Paced Environment: You must be able to adapt to a constantly changing and fast-paced environment.
- Ability to Stay Composed and Objective: You should be able to remain composed and objective in challenging situations.
- Strong Listening Skills: You must have strong listening skills to effectively communicate with customers.
Work from Home Requirements
To work from home, you will need:
- Internet Connection Requirements: A minimum subscribed download rate of 12.0 Mbps and a minimum subscribed upload rate of 3.0 Mbps.
- ISP with No Packet Loss and Ping Under 50ms: Your internet service provider (ISP) must have no packet loss and a ping under 50ms.
- Proof of Internet Speed Required: You will need to provide proof of your internet speed.
- Clean and Quiet Workspace: You must have a clean and quiet workspace to ensure a productive and distraction-free environment.
Be One of Our People
At Teleperformance, we are committed to creating a culture of inclusion and diversity where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We prioritize your well-being and offer a range of benefits and programs to support your physical and mental health.
Career Growth Opportunities and Learning Benefits
As a customer service representative, you will have the opportunity to grow and develop your skills and knowledge. We offer a range of training programs and resources to support your career growth, including:
- Comprehensive Training Program: Our comprehensive training program will equip you with the skills and knowledge needed to excel in your role.
- Ongoing Coaching and Feedback: You will receive ongoing coaching and feedback to help you improve your performance and achieve your goals.
- Opportunities for Advancement: We offer opportunities for advancement and career growth, so you can continue to develop and challenge yourself.
Work Environment and Company Culture Highlights
As a customer service representative, you will work in a collaborative and engaging environment. You will have the opportunity to interact with people from all walks of life and work on a range of projects and initiatives. Our company culture is built on the values of inclusion, diversity, and respect, and we prioritize your well-being and happiness.
Compensation, Perks, and Benefits
As a customer service representative, you can expect to enjoy a range of compensation, perks, and benefits, including:
- Competitive Wages: Our compensation packages are designed to recognize and reward your hard work and dedication.
- Full Benefits: Enjoy comprehensive medical, dental, vision, and 401k benefits, as well as other perks that support your overall well-being.
- Paid Time Off: Take breaks and recharge with our generous paid time off policy.
- Employee Wellness and Engagement Programs: We prioritize your physical and mental health, offering programs and resources to support your well-being.
- Work from Home: Enjoy the flexibility and convenience of working from home, with the support and resources you need to succeed.
Conclusion
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. As a customer service representative, you will have the chance to make a positive impact on our clients' businesses and their customers' lives. We offer a range of benefits and programs to support your career growth and well-being, and we prioritize your happiness and success. Apply now to join our team and start your journey with Teleperformance!
Apply Now