Are you a travel enthusiast with a passion for delivering exceptional customer experiences? Do you have a knack for multitasking and managing multiple digital platforms? If so, we invite you to join blithequark, a forward-thinking travel company on a mission to revolutionize the way people explore the world. As a dedicated Reservations Consultant, you will be the front-line voice of blithequark, providing seamless booking experiences and exclusive travel deals to our members across social media and live chat channels.
**About blithequark**
At blithequark, we're on a mission to help people go further for less. Our innovative approach to travel has earned us a reputation as a trusted and reliable partner for travelers worldwide. With a focus on customer satisfaction and a commitment to excellence, we're constantly pushing the boundaries of what's possible in the travel industry. As a member of our team, you'll be part of a dynamic and supportive environment that encourages growth, creativity, and collaboration.
**Role Overview**
As a Reservations Consultant, your primary responsibility will be to manage all customer interactions across our digital platforms. This includes:
* Responding promptly to social media comments and messages across Facebook, Instagram, Meta Messenger, and other platforms
* Moderating posts and engaging with customers in a professional, brand-aligned manner
* Managing live chat across multiple booking sites and Shopify chat
* Handling reservation inquiries, providing accurate product/travel information, and supporting customers through the booking process
* Escalating complex queries to the reservations team where required
* Tracking and reporting on common inquiries to help improve customer experience
**Key Responsibilities**
* Reservations bookings for Members and assist with enquiries
* Monitor and respond to inquiries across Facebook, Instagram, Meta Messenger, and other social media platforms
* Moderate and engage with post comments in a professional, brand-aligned manner
* Manage Live Chat across multiple booking sites and Shopify chat
* Assist with chatbot setup, optimisation, and workflows to improve response times
* Handle reservation inquiries, provide accurate product/travel information, and support customers through the booking process
* Escalate complex queries to the reservations team where required
* Track and report on common inquiries to help improve customer experience
**Requirements**
* 5+ years of experience in the Travel Industry
* Expedia TAAP, Hotel Beds Experience, or Amadeus certification
* Proven experience in customer service, reservations, or live chat management
* Proficiency in Meta Messenger, Shopify Chat, and Live Chat platforms
* Strong written communication skills with excellent grammar and tone
* Ability to multitask and manage multiple chat windows efficiently
* Experience with chatbot setup and automation tools preferred
* Availability to work full-time with flexible hours (including evenings or weekends if required)
* Passion for travel and helping customers
**What We Offer**
* Full-time, long-term role with growth opportunities
* Remote work flexibility
* Supportive, fun, and fast-paced team environment
* Be part of a growing travel company with exciting future plans
* Competitive compensation and benefits package
* Opportunities for professional development and career growth
* Collaborative and dynamic work environment
**Essential Skills and Competencies**
* Excellent written and verbal communication skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Proficiency in social media management tools and live chat platforms
* Experience with chatbot setup and automation tools preferred
* Strong attention to detail and ability to multitask
* Ability to work independently and as part of a team
**Preferred Qualifications**
* Experience with Expedia TAAP, Hotel Beds Experience, or Amadeus
* Certification in customer service or reservations management
* Experience with chatbot setup and automation tools
* Proficiency in multiple languages
**Career Growth Opportunities and Learning Benefits**
At blithequark, we believe in investing in our employees' growth and development. As a Reservations Consultant, you'll have access to:
* Regular training and development opportunities
* Mentorship and coaching from experienced team members
* Opportunities for career advancement and professional growth
* Collaborative and dynamic work environment
* Flexible work arrangements and remote work options
**Work Environment and Company Culture**
Our team is passionate about delivering exceptional customer experiences and creating a supportive and inclusive work environment. As a Reservations Consultant, you'll be part of a dynamic and fast-paced team that's committed to excellence. We value:
* Collaboration and teamwork
* Innovation and creativity
* Customer satisfaction and loyalty
* Professional development and growth
* Work-life balance and flexibility
**Compensation, Perks, and Benefits**
We offer a competitive compensation and benefits package that includes:
* Competitive salary and bonus structure
* Comprehensive health and wellness benefits
* Retirement savings plan and stock options
* Flexible work arrangements and remote work options
* Professional development and training opportunities
* Collaborative and dynamic work environment
**How to Apply**
If you're a motivated and customer-focused individual with a passion for travel, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
[Apply Now](https://www.upwork.com/freelance-jobs/apply/Full-Time-Reservations-Consultant-Social-Media-Live-Chat-Specialist_~021965593242605093084/?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic)
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