Join the Award-Winning Team at Blithequark
Blithequark is proud to be voted the best Customer Service team two years in a row by Newsweek. We are now looking for a highly skilled and motivated Customer Service Representative to join our Expedited Resolutions Team. As a key player in our team, you will have the opportunity to engage with hundreds of customers and sellers, providing exceptional experiences and resolving unique issues with empathy, confidence, and professionalism.
About Blithequark and the Live Events Industry
Blithequark operates in the exciting live events and entertainment industry, connecting fans to the events that excite them. Our company values exceptional customer experiences, and we strive to create memorable moments from the point of purchase until our customers enter the gates. With a strong focus on empathy, confidence, and professionalism, we aim to deliver best-in-class customer service.
Job Summary
As a Customer Service Representative on our Expedited Resolutions Team, you will serve as the primary point of contact for high-level customer inquiries via phone, chat, and email. You will work in a fast-paced environment, handling multiple tasks effectively and efficiently, and providing solutions to unique issues. Your goal will be to maintain excellent customer experiences, update internal order notes, and ensure proper procedures are followed during all fan and seller interactions.
Key Responsibilities
- Maintain excellent customer experience with tone, empathy, confidence, and attention to detail.
- Develop and present solutions to customer issues efficiently and effectively.
- Update internal order notes and ensure proper procedures are followed during all fan and seller interactions.
- Maintain thorough knowledge of company values, processes, and policies to ensure proper exchanging of information, order replacements, refunds, credits, etc.
- Utilize empathy and professionalism in every interaction to deliver a best-in-class customer experience.
Role Expectations and Progression
As a Customer Service Representative on our Expedited Resolutions Team, your role expectations will progress as follows:
First 30 Days:
- Complete new hire orientation and gain the resources needed to be successful.
- Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our fans and sellers.
- Acclimate to team and company norms, business objectives, and Blithequark's values.
- Understand the flow of buyer orders and entry-level call inquiries.
- Become familiar with company policies and processes.
- Navigate and resolve non-complex calls.
- Complete training with a complete understanding of how this role plays an important part in lowering customer anxiety.
90 Days:
- Contribute to approaches, methods, and technologies to support overall business goals, drive team efficiencies, and reduce customer anxiety.
- Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives.
- Exhibit deep understanding and application of industry and company processes, including replacing ticket inventory and navigating escalated contacts.
180 Days:
- Apply methods to execute individual tasks that positively impact the team.
- Play an active role in continued learning to advance skill sets necessary for team goals.
- Be competent in industry nuances and company policies.
- Manage highly complex, escalated, and high-value contacts without guidance.
- Be ingrained as a key player of the team who runs autonomously throughout day-to-day responsibilities.
What You'll Bring
- Work experience in customer service in a retail or service-related industry.
- Computer proficiency, including the ability to maintain 50+ WPM typing speed and efficiently operate basic PC/web browser functionality.
- Excellent empathy, confidence, and patience.
- Written communication skills with an aptitude for grammar and spelling accuracy.
- Capable of multitasking in a fast-paced environment.
- Self-reliant and able to work with minimum supervision.
- Research skills to troubleshoot customer issues.
- Willing to be flexible in work hours where needed.
- Genuine interest in live events, sports, and entertainment.
Work Schedule and Benefits
We offer a competitive work schedule and benefits package, including:
- A hybrid work model, with 3 days in the office and 2 days at home.
- A $40,000 base salary with overtime eligibility.
- Bi-annual bonuses and annual equity grant.
- Flexible PTO, Mental Health Days, Floating Holidays, and Wellness programs.
- 401K Matching.
- The opportunity to see your favorite live events and performers on us!
Why Join Blithequark?
At Blithequark, we pride ourselves on creating exceptional experiences for our customers and employees. We offer a dynamic and supportive work environment, opportunities for growth and development, and a chance to be part of a team that is making a difference in the live events and entertainment industry. If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity.
Apply Now
If you are ready to join a team that is dedicated to delivering exceptional customer experiences and making a difference in the live events and entertainment industry, please submit your application. We look forward to hearing from you!
Apply Now