Join the Movement Towards a Greener and Happier Planet as an Email Customer Service Agent
Are you passionate about delivering exceptional customer experiences and contributing to a company's mission to revolutionize the eCommerce industry for a greener and happier planet? Look no further! We are seeking an experienced Email Customer Service Agent to join our dynamic remote team at GT Ecom BV, a leading eCommerce company headquartered in The Netherlands. As a key player in our customer service team, you will have the opportunity to work with a diverse group of remote e-commerce experts and make a meaningful impact on our customers' experiences.
About GT Ecom BV
Established in 2018, GT Ecom BV is a rapidly growing eCommerce company with a mission to scale our operations and open & sustain more successful global brands. Our goal is to achieve $500M revenue and have more than 50 stores worldwide by 2027. With an extensive array of stores across diverse niches and countries, we offer limitless opportunities where ambition fuels success. Our company culture is built on the principles of hard work, freedom and responsibility, constant improvement, and positivity.
The Benefits of Working with Us
By joining our team as an Email Customer Service Agent, you will enjoy a range of benefits, including:
- Competitive Salary: Earn a salary that reflects your skills and contributions
- Remote Work and Flexible Schedule: Achieve a great work-life balance with the autonomy to shape your own approach
- Dynamic Remote Team: Collaborate with a diverse group of remote e-commerce experts
- Career Growth Opportunities: Be a key player in our rapidly growing company and contribute to our mission
- Results-Driven Environment: Thrive in an environment that values results and encourages you to take ownership of your work
The Challenge
As an Email Customer Service Agent, you will be responsible for providing timely and quality responses to our customers' inquiries regarding their orders in our stores. You will be the face of our company, and your excellent communication skills, empathy, and problem-solving abilities will be essential in delivering exceptional customer experiences.
Key Responsibilities
- Respond to Customer Inquiries: Answer customer inquiries promptly and professionally, providing accurate information, addressing complaints, and offering solutions within the company policy
- Collaborate with Internal Teams: Work with the internal team to resolve customers' inquiries and complaints
- Follow Established Guidelines and Procedures: Adhere to established guidelines and procedures for email handling
Important Numbers for this Role
- Customer Satisfaction Score: Maintain at least a 3.0 Customer Satisfaction Score
- Email Handling: Work on at least 10 emails per hour
- Work Schedule: Work for a minimum of 40 hours per week with adherence to assigned schedule
Your Team When You Join Us
As an Email Customer Service Agent, you will be reporting to one of our two Customer Service Team Leaders based in the Philippines. You will be working alongside team members of the Customer Service Team, mostly from the Philippines. Our Customer Service Team is responsible for providing timely and quality resolution to our customers' inquiries and complaints.
Requirements and Qualifications
To be successful in this role, you should have:
- Experience in eCommerce Industry: At least 2 months of experience in the e-commerce industry, specifically in the dropshipping business model
- Previous Experience in Customer Service: Previous experience in a similar role, preferably in customer service
- Familiarity with Shopify and Customer Service Software: Familiarity with Shopify and customer service software such as Gorgias or Zendesk
Skills and Competencies Required for Success
To excel in this role, you should possess:
- Excellent Communication Skills: Strong written and verbal communication skills
- Empathy and Problem-Solving Abilities: Ability to empathize with customers and provide effective solutions
- Attention to Detail: High level of accuracy and attention to detail
- Time Management and Organization: Ability to manage time effectively and prioritize tasks
Career Growth Opportunities and Learning Benefits
At GT Ecom BV, we are committed to the growth and development of our team members. As an Email Customer Service Agent, you will have opportunities to:
- Develop Your Skills: Enhance your customer service skills and knowledge of eCommerce industry
- Take on New Challenges: Take on new responsibilities and challenges as our company continues to grow
- Advance in Your Career: Advance in your career with opportunities for promotion and career growth
Work Environment and Company Culture
Our company culture is built on the principles of hard work, freedom and responsibility, constant improvement, and positivity. We offer a dynamic and supportive work environment that encourages collaboration, innovation, and growth.
Compensation, Perks, and Benefits
We offer a competitive salary and a range of benefits, including:
- Competitive Salary: A salary that reflects your skills and contributions
- Remote Work and Flexible Schedule: The autonomy to work from anywhere and shape your own schedule
- Opportunities for Career Growth: Opportunities for career growth and professional development
How to Apply
If you are excited about the opportunity and feel like you are a good fit, we encourage you to apply today and talk to one of our recruiters. We look forward to seeing how your skills and experiences align with our vision.
Overview of Our Interview Process
- Application Submission: Submit your application for review
- Test Gorilla Assessment: Take a 20-minute written examination to assess your fitness for the role
- Initial Interview: Discuss the next steps with our Recruiter
- Culture Fit Interview: Assess cultural fit with our HR Manager
- Final Interview: Meet with the CS Team
- Offer Discussion: Discuss the offer and invite you to our pre-onboarding process
Don't miss this opportunity to join our team and contribute to our mission to revolutionize the eCommerce industry for a greener and happier planet. Apply now and take the first step towards a fulfilling career with GT Ecom BV!
Apply Now