Join Chewy's Dynamic Team: Revolutionizing Pet Care through Exceptional Customer Service and Data Entry
Chewy, a leading online pet pharmacy and retail business, is seeking a highly motivated and detail-oriented Data Entry Specialist to join our Veterinary Support team in Louisville, KY. As a key member of our team, you will play a vital role in delivering outstanding customer experiences, handling prescription authorizations, and ensuring seamless data entry operations.
About Chewy and Our Culture
At Chewy, we're passionate about providing top-notch service to our pet-parent clients and colleagues. Our Colleagues are dedicated to creating an unforgettable client and facility experience. We're committed to fostering a culture that prioritizes Health, Wellbeing, and Culture, ensuring our team members thrive in a supportive and dynamic environment.
What You'll Love About Working at Chewy
- Competitive Compensation: Enjoy a competitive starting wage of $28/Hour, with opportunities for wage increases starting after 3 months of service.
- Comprehensive Benefits: Take advantage of our 401k with company matching, employee 20% Rebate Program, and discounts on various products through LifeMart Rebate platform.
- Career Growth and Development: Explore opportunities for professional growth and advancement within the company, with many Colleagues having grown into different roles and leadership positions.
- Work-Life Balance: Benefit from a climate-controlled work environment, team-building events, and company-sponsored lunch meetings.
- Unique Perks: Receive insurance eligibility on the first of the month, subsidized child, adult, and pet backup care through Care.com, and more.
Key Responsibilities
- Connect directly with veterinary facilities to coordinate prescription authorizations, resolve client issues, and clarify order requests.
- Investigate and troubleshoot to determine appropriate solutions for clients and core partners, following up as necessary to resolve issues.
- Complete accurate data entry of prescriptions into Chewy's healthcare software.
- Maintain a high level of quality through data entry and order processing of veterinary pharmacy orders.
- Work with understanding, undivided attention, patience, empathy, and graciousness to clients and partners alike.
- Communicate effectively with veterinary facilities via telephone, utilizing internal programs and systems to navigate solutions and document center note accounts.
- Expect to spend a significant portion of the typical business day on outbound veterinary center/client telephone contacts.
Essential Qualifications
- 2+ years of experience working in a client or healthcare-centered environment.
- Excellent communication skills (written, verbal, and listening).
- Ability to multitask (e.g., chat on the telephone while navigating on the PC and taking notes).
- Proficiency with Microsoft Outlook.
- High school education or equivalent.
- Ability to maintain a Pharmacy Professional Permit from the Kentucky Board of Pharmacy where applicable.
- Strong critical thinking skills.
- Demonstrated ability to multitask and perform well in a fast-paced environment.
- Ability to adapt to change as per the business needs of the organization.
- Flexibility to shift schedule and stay at work longer than required depending on the needs of the specialty unit.
- Ability to maintain confidentiality and secure sensitive information.
- Ability to pass a background check.
Preferred Qualifications
- Bachelor's degree.
- Previous experience in a pharmacy or veterinary setting.
- Strong attention to detail and organizational skills.
Skills and Competencies Required for Success
- Excellent customer service skills.
- Strong communication and interpersonal skills.
- Ability to work in a team environment.
- Proficient in using software applications, including Microsoft Outlook.
- Strong problem-solving and analytical skills.
- Ability to adapt to changing priorities and workflows.
Career Growth Opportunities and Learning Benefits
At Chewy, we're committed to helping our Colleagues grow and develop in their careers. With opportunities for professional growth and advancement, you'll be able to expand your skills and expertise, taking on new challenges and responsibilities. Our culture of feedback and continuous learning ensures that you'll receive the support and guidance you need to succeed.
Work Environment and Company Culture Highlights
Our Louisville, KY location offers a climate-controlled work environment, team-building events, and company-sponsored lunch meetings. We're dedicated to fostering a culture that prioritizes Health, Wellbeing, and Culture, ensuring our team members thrive in a supportive and dynamic environment.
Compensation, Perks, and Benefits
We offer a comprehensive compensation package, including a competitive starting wage, comprehensive benefits, and unique perks. Our benefits include 401k with company matching, employee 20% Rebate Program, and discounts on various products through LifeMart Rebate platform.
Join Our Team: Apply Now!
If you're a motivated and detail-oriented individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Data Entry Specialist at Chewy, you'll play a vital role in delivering exceptional customer experiences and driving business success. Don't miss out on this chance to join our dynamic team and take your career to the next level.
Apply Now
Apply Now