At blithequark, we're on a groundbreaking mission to make the phone more powerful and relevant than ever before. As a venture-backed, Y-Combinator graduate, we've got the drive, resources, and motivation to revolutionize the telecommunications industry. Our innovative technology combines the flexibility of VoIP with the reliability of the cellular network, bringing this game-changing solution to customers' existing landlines. Launched four years ago, our product has seen a remarkable quadrupling of our customer base year over year, with an impressive doubling of our Annual Recurring Revenue (ARR) between 2022 and 2023.
As we continue to expand from a team of 17 fully-distributed teammates to nearly 70, serving a diverse range of clients including KFC, AT&T, state and local governments, General Motors, and homes across America, we're eager to welcome new team members who share our passion for delivering delightful customer experiences and fostering a supportive, collaborative work environment. If you're excited about being part of a dynamic team that's putting the power of the phone back into the hands of the people, let's build a future where the phone is essential in fostering meaningful connections together!
We're looking to expand our support team and are hiring Customer Support Representatives who are passionate about delighting our landline users. An advanced command of the English language is required for this role. As a Customer Support Representative at blithequark, you'll play a critical role in ensuring that every customer has an extraordinary experience with our product.
To succeed as a Customer Support Representative at blithequark, you'll need:
While not mandatory, having experience in a customer-facing role, particularly in the telecommunications industry, can be beneficial. Additionally, a background in handling complex customer issues and resolving them efficiently is a plus.
We're hiring globally and offering a competitive base salary of $6/hour, with additional commission potential to reward your performance and dedication. Our shifts are US timezone based, with operations running every day from 9 am EST to 9 pm EST. You can expect to work on weekends on a rotating basis, ensuring that our customers receive the support they need across the week.
At blithequark, we pride ourselves on a remote-first work environment that values flexibility and work-life balance. Our customer-obsessed culture means that we're always looking for team members who love our product and mission, and see our remote work setup as a bonus.
Beyond the job description, our team members share certain traits and values that are integral to our success:
At blithequark, we're committed to the growth and development of our team members. As a Customer Support Representative, you'll have the opportunity to develop your skills in customer service, problem-solving, and communication. You'll be part of a dynamic team that's constantly evolving and improving, providing a rich environment for learning and professional growth.
If our mission, values, and culture resonate with you, we'd love to have you on board! As a Customer Support Representative at blithequark, you'll be at the forefront of delivering exceptional customer experiences and contributing to our mission to revolutionize the telecommunications industry. Apply now and let's build a future where the phone is essential in fostering meaningful connections together!
Our salary ranges are determined by role, level, and location. We are an equal opportunities employer, welcoming applications from talented individuals around the world.
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