blithequark is a pioneering force in the realm of supply chain sustainability, dedicated to empowering top-tier manufacturers with comprehensive solutions tailored to their unique needs. As a leader in the industry, we recognize the importance of hidden risks within supply chains and strive to provide expert insights and tools to mitigate these challenges. With a strong foundation built on trust, innovation, and a commitment to excellence, blithequark has achieved remarkable milestones, including crossing the US$100M ARR threshold, a testament to our unwavering dedication to sustainability and customer success.
Our journey from $5 million to US$100M ARR in just eight years is a story of significant growth, achievements, and a relentless pursuit of excellence. With a substantial $350 million US funding led by Vista Equity Partners, we are poised for even greater expansion, seeking outstanding individuals to join our mission-driven team. At blithequark, we pride ourselves on embracing a remote-first work model, valuing flexibility and autonomy while acknowledging the benefits of occasional in-person collaboration. Our global offices and co-working spaces serve as hubs for innovation and connection, fostering a sense of community among our diverse team members.
We are seeking an experienced Customer Success Manager to play a pivotal role in delivering our services to customers, working closely with them to define and execute project plans from inception to completion. This position requires a broad spectrum of skills, including impeccable attention to detail, excellent interpersonal skills, and the ability to guarantee program success and deliver exceptional service to our valued customers. The ideal candidate will be highly organized, possess a deep understanding of customer health metrics and retention strategies, and be adept at managing an assigned book of business.
To excel in this role, you will possess excellent oral and written communication skills in Korean and English, with additional languages considered an asset. A University, College, and/or Post Graduate Certificate in a related area of study or equivalent working experience is required. You will have a minimum of 3 years of related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field, with a working knowledge of consultative customer management and/or project management roles.
At blithequark, we are committed to fostering a culture of lifelong learning, providing our team members with professional development days, flexible work options, and opportunities to get involved in corporate giving initiatives. We believe in growing and sustaining an environment where our team members feel included, valued, and heard, with a strong focus on diversity, equity, and inclusion. Our Diversity and Inclusion Working Group and Employee Resource Groups (ERGs) guide and champion our practices, ensuring a culture of belonging where all team members are treated with dignity and respect.
Our remote-first work model offers flexibility and autonomy, with occasional in-person workdays at our global offices and co-working spaces. We prioritize wellness, providing vacation time that increases with tenure, comprehensive benefits packages, life leave days, and more. Financial benefits include a competitive base salary, corporate bonus program, retirement savings options, and more. We encourage our team members to pursue their passions, with opportunities for volunteer days, corporate giving initiatives, and professional development.
At blithequark, we offer a comprehensive compensation package, including a competitive base salary, corporate bonus program, and retirement savings options. Our benefits package includes vacation time, life leave days, and comprehensive health insurance. We also provide opportunities for professional development, flexible work options, and a culture of lifelong learning. As a valued member of our team, you will have access to a range of perks and benefits, including volunteer days, corporate giving initiatives, and a dynamic work environment that fosters growth, innovation, and collaboration.
If you are a motivated and experienced customer success professional looking to join a dynamic and mission-driven team, we encourage you to apply for this exciting opportunity. As a Customer Success Manager at blithequark, you will play a critical role in delivering exceptional service to our valued customers, driving business growth, and contributing to our company's continued success. With a strong focus on diversity, equity, and inclusion, a commitment to lifelong learning, and a culture of belonging, we invite you to join our team and be part of our journey towards a more sustainable future.
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