**Join arenaflex, a Fortune 4 company, in transforming the healthcare industry with a heart-driven approach.**
Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of others? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join arenaflex's Caremark Member Operations division as a Customer Service Representative. In this role, you will be at the forefront of providing personalized, convenient, and affordable healthcare solutions to millions of plan members.
**About arenaflex**
arenaflex is a leading healthcare company that shares a single, clear purpose: Bringing our heart to every moment of your health. Our purpose guides our commitment to deliver enhanced human-centric healthcare for a rapidly changing world. Anchored in our brand – with heart at its center – our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
**Our Heart At Work Behaviors**
Our Heart At Work Behaviors support this purpose. We want everyone who works at arenaflex to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable.
**Job Summary**
As a Customer Service Representative, you will be responsible for assisting members with their pharmacy benefit plans, taking inbound calls, and answering questions regarding prescription insurance, medication coverage, and mail order prescriptions. You will have the opportunity to service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients. You will receive the necessary training to upskill you to assist with client and member inquiries as business needs arise.
**Key Responsibilities:**
* Assist members with their pharmacy benefit plans, including answering questions regarding prescription insurance, medication coverage, and mail order prescriptions
* Take inbound calls and provide personalized, convenient, and affordable healthcare solutions to millions of plan members
* Service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients
* Receive training to upskill you to assist with client and member inquiries as business needs arise
* Offer solutions to help simplify the healthcare experience for members
* Learn more about healthcare and expand your own experiences, opening doors to additional opportunities within arenaflex
**Work from Home Opportunity**
We offer Work from Home flexibility if you meet the criteria. Work from Home criteria includes but is not limited to maintaining your own internet with approved speed requirements, secure workspace free from distractions, and successful completion of the training program. Adherence to HIPAA and governmental compliance are required in this role.
**Training and Development**
We have a comprehensive training program to ensure your success on the team. This includes onsite training of a minimum of 6 weeks. Training is created to allow you to experience hands-on learning while also interacting with trainers, self-paced modules, and leadership engagement from day 1! Training location can vary by individual experience with onsite and WFH positions.
**Schedule Options**
Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work. We are currently offering full-time schedules ranging from 30-40 hours per week. Days off and hours may vary based on business needs.
**Benefits and Perks**
We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide range of supplemental benefits and discount programs including tuition reimbursement. We offer a complete time off package for full-time colleagues including company-paid holidays, PTO, and Floating Holidays. Benefit and PTO eligibility begins the month following your start day to ensure colleagues are receiving benefits sooner than ever!
**Pay and Career Growth Opportunities**
Pay rates start at $17.50! Our Care colleagues have opportunities to grow in and outside of our business unit with opportunities for advancement from a REP I to a REP II and III. There are paths to progression through our Career Mapping guide. We want to see you excel!
**Required Qualifications:**
* 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience)
* Computer proficiency in Windows-based applications
**Preferred Qualifications:**
* Associates degree or equivalent experience
* Ability to problem solve in a positive, productive manner
* Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
* Reliability and compliance with scheduling standards
* Ability to exhibit patience and empathy and express assurance and confidence
* Strong customer service skills, including courteous telephone etiquette and professionalism
* Strong oral, interpersonal, and communication skills
* At least 6 months of healthcare experience
**Education:**
High School Diploma or equivalent experience preferred
**Pay Range:**
The typical pay range for this role is:
$17.00 - $28.45
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.
**Join arenaflex Today!**
If you are passionate about delivering exceptional customer service and making a meaningful impact in the lives of others, we invite you to join arenaflex's Caremark Member Operations division as a Customer Service Representative. Apply now and take the first step towards a rewarding career with a Fortune 4 company!
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