At arenaflex, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company's success. As an Experienced Customer Service Representative Specialist Sr. (GOV) within arenaflex's Treasury Management Card Technology organization, you will be based anywhere within arenaflex's footprint.
The Experienced Customer Service Representative Specialist Sr. (GOV) will support arenaflex's card clients within our West Region and therefore work hours will align with Pacific Time Zone hours. Additionally, candidates with prior credit card experience, website navigation skills, customer service skills, and excellent communication skills (written & verbal) are preferred.
This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by arenaflex. This position may not be available in all geographic locations.
**Job Description**
Key Responsibilities
- Performs advanced customer service activities and initiatives for specialized products and services. Supports a complex dedicated suite of products/services, services a sophisticated client base, and/or leverages an advanced process or tool to support internal and external customers. Focus on problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners.
- Receives, investigates, and responds to customer inquiries regarding complex products, services, and issues via all channels through which customers are served.
- Resolves customer service inquiries and issues. Recommends appropriate solutions. Resolves the most complex or reoccurring issues, and identifies root cause and acts as an escalation point. May interact with higher levels within the customer organization.
- Maintains high levels of customer satisfaction consistent with arenaflex's core values. Demonstrates commitment to quality. Serves as a coach or mentor and may serve as a trainer to the customer service team.
- Documents customer interactions and completes service requests to minimize customer effort or additional action.
Key Qualifications
Essential Qualifications
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support arenaflex's Enterprise Risk Management Framework.
Preferred Qualifications
- Accountability, Continual Improvement Process, Customer Interactions, Customer Service, Decision Making, Relationship Building, Results-Oriented, Technical Support
Competencies
- Accuracy and Attention to Detail, Client Relationship Management, Customer Experience Management, Decision Making and Critical Thinking, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Problem Solving, Products and Services, Tech Savvy
Work Experience and Education
- Roles at this level typically require an Associate's or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years of experience. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
Compensation and Benefits
- Base Salary: $31,200.00 - $67,600.00
- Salaries may vary based on geographic location, market data, and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business, and/or individual performance.
- PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension, and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
Career Growth Opportunities and Learning Benefits
- Arenaflex fosters an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
- Arenaflex provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
Work Environment and Company Culture
- Arenaflex is a dynamic and innovative organization that values diversity, equity, and inclusion. We strive to create a workplace culture that is inclusive, respectful, and supportive of all employees.
- Arenaflex's Treasury Management Card Technology organization is a fast-paced and dynamic team that is dedicated to delivering exceptional customer service and support to our clients.
How to Apply
To learn more about this opportunity and to apply, please visit our website at https://ihire.allboardsolutions.in/register-candidate/
Equal Employment Opportunity (EEO)
Arenaflex provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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