At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a family-owned and operated 24/7 Live Answering Service and Call Center, we're passionate about providing top-notch support to our customers. We're seeking a talented and dedicated Customer Service Representative to join our winning team, working remotely from the comfort of your own home.
**About arenaflex**
arenaflex is a dynamic and growing organization that values its employees and strives to create a fun, flexible, and casual work environment. We're committed to providing our team members with the tools, training, and support they need to succeed in their roles. Our company culture is built on the principles of Quality, Teamwork, Service, Adaptability, Integrity, and Ownership, and we're looking for like-minded individuals to join our team.
**Job Summary**
As a Customer Service Representative with arenaflex, you'll be responsible for providing exceptional customer service to our clients, answering inbound calls, and assisting customers with their inquiries and requests. You'll work closely with our team to ensure that our clients receive the highest level of service and support. If you're passionate about delivering outstanding customer experiences and have a strong work ethic, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Answer inbound calls and assist customers with their inquiries and requests
* Capture information and enter data into our customer service database in a timely manner
* Operate our customer service database and read relevant call-handling instructions
* Relay messages and route calls to the appropriate resources
* Follow up on calls with clerical duties and liaise with other departments
* Provide personalized customer service at the highest level, dedicating your work time to ensuring customer satisfaction
**Requirements**
* Education: High School Diploma or GED Equivalent
* Clearance: Ability to pass a criminal background check
* Competencies:
+ Reliable internet connection and attendance
+ Pleasant and friendly mannerisms, with a sound knowledge of telephone etiquette
+ Basic computer navigation skills
+ Quick and correct typing – ability to create grammatically correct responses without spelling errors
+ Positive attitude and a passion for learning
+ Goal-oriented and emphasizes accountability for delivering results
+ Ability to uphold our company values:
- Quality
- Teamwork
- Service
- Adaptability
- Integrity
- Ownership
**Skills and Knowledge**
* Previous call center experience preferred
* Previous customer service experience
* Utilities customer service experience preferred
* Medical office setting customer service experience preferred
**Position Details**
* Full-Time remote position
* REMOTE (ONLY for candidates who live 50 miles or more outside the Houston area. Accepting applications from the following states: Texas, Tennessee, and Nevada)
* Interview process: Interviews will be conducted in a group setting with other candidates, virtually (Google Meets) – Central Time
* Pay: $13.50 - $16.50/hr
* Training Details:
+ The training will be for 2 weeks and will also take place on the weekends
+ Remote training will be done ONLINE – Central Time
+ Week 1: Monday through Friday
+ Week 2: Monday through Thursday + Saturday or Sunday
* Work Schedule & Requirements:
+ Your work schedule availability will be discussed during your live group interview with the hiring manager
+ 40 hour week shifts will cover anywhere from 7AM to 10PM – Central Time
+ It will be 4 weekdays and 1 Saturday or 1 Sunday
+ Weekends are mandatory
+ Proof of adequate internet speed, a room free of background noise, ability to adhere to the Attendance Policy & maintaining KPI scores high is required
**Benefits**
* Medical, Dental & Vision Insurance
* 401(k) with company-matched funds
* Robust Paid Time-Off Package. This includes Mental Health Time-Off
* Fun, flexible, and casual work environment/culture
* Top-of-the-line training and development
* Rewards & Incentives
* Opportunity for growth; Promote-from-within philosophy!
**Equal Employment Opportunity**
arenaflex provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. arenaflex complies with applicable state and local laws governing nondiscrimination in employment.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application: [insert link]
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