**Introduction**
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading insurance and benefits marketing partner to some of the largest and most iconic associations and organizations in the country, we're committed to improving the lives of our client members and internal team members alike. With a rich history spanning 66 years, we've built a reputation for excellence, and we're now seeking a talented Customer Service Representative to join our team.
**Why arenaflex?**
arenaflex offers a comprehensive benefits package that includes:
* Health benefits, including medical, dental, and vision coverage
* 401K with 100% company match up to 3% of your annual income and an additional 50% match on the next 2% of income
* A prefunded optional Flexible Spending Account (FSA)
* 100% covered Life Insurance, Accidental Death and Dismemberment Insurance, Short Term/Long Term Disability, and a $250 Wellness Benefit
* Our medical plan has in-network provider coverage for mental health, reproduction, chiropractic, and massage therapy
**Time Off**
We understand the importance of work-life balance, which is why we offer:
* 10 days of vacation your first year, with an additional day added each year
* 13 paid and closed holidays each year
* A flexible schedule that allows you to balance your work and personal life
**Position Summary**
As a Customer Service Representative, you'll be responsible for providing exceptional service to our customers, including general service inquiries, resolving customer concerns, and educating customers on the value of our existing insurance and non-insurance products. This role is critical to our customer satisfaction and retention strategy, and we're looking for someone who is passionate about delivering outstanding customer experiences.
**Essential Job Functions**
* Answer incoming non-complex customer service calls from policyholders, group members, and other customers in a courteous, professional, and prompt manner, adhering to our quality program metrics to ensure an excellent customer experience
* Update and maintain customer billing and eligibility information in all required and appropriate areas of our administrative system
* Process and fulfill customer requests in adherence with approved and prescribed policies and procedures
* Maintain current knowledge of policies, procedures, and product changes, including active offers to members
* Share successes, customer feedback, and new ideas with team members to promote continuous improvement and an excellent customer experience
* Perform other miscellaneous functions and special projects as assigned
* Soft sales to promote our products and services
**Pay and Schedule**
* $18.00 hourly
* Monday - Friday, hours arranged with supervisor
**Requirements**
* Education/Certification:
+ High school diploma or equivalent
* Required Experience:
+ Two years customer service experience, preferably in a high-volume customer call center
+ Those with Claims experience may be eligible for a Level II position with the successful completion of training (as applicable)
* Required Knowledge:
+ Knowledge of customer service principles and practices
* Skills/Abilities:
+ Good customer service skills
+ Good verbal, written, and interpersonal skills
+ Ability to work independently or as a team member
+ Attention to detail
+ Ability to work in a fast-paced and changing environment
+ Ability to maintain composure in stressful situations and to manage or diffuse concerned customers
+ Basic proficiency in MS Office
**Travel and Work Schedule**
* No domestic travel required
* Regular call center schedule
* First 60 days will be in-office for training
* Once training is complete, you'll work fully remote
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping you grow and develop your skills and career. We offer:
* Opportunities for advancement and professional growth
* Training and development programs to help you succeed in your role
* A supportive and collaborative work environment that encourages learning and innovation
**Work Environment and Company Culture**
We're proud of our company culture, which is built on:
* A commitment to excellence and customer satisfaction
* A supportive and collaborative work environment
* Opportunities for growth and development
* A focus on work-life balance and employee well-being
**Conclusion**
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and be part of a company that's dedicated to making a difference in the lives of our clients and employees.
Apply Now