About blithequark
At blithequark, we are dedicated to empowering our customers to take control of their health and wellness. As a leading provider of innovative solutions, we strive to deliver exceptional customer experiences that exceed expectations. Our mission is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of that mission.
About the Role
We are seeking an experienced Customer Service Representative to join our team at blithequark. As a Customer Service Representative, you will play a critical role in empowering our customers to achieve better overall wellness. This position is fully remote, allowing you to work from the comfort of your own home. You will be working a flexible reduced hour schedule that may start and end outside of normal business hours. This position is 30-39 hours per week, but may require additional or fewer hours due to business requirements.
Key Responsibilities
As a Customer Service Representative at blithequark, you will be responsible for:
- Virtually assisting customers and other advisors over the phone, email, and on the web with billing/insurance verification, product, or service questions
- Managing both inbound and outbound calls
- Proactively identifying solutions to questions you anticipate our customers having in each interaction
- Taking a hands-on approach to resolving every issue, owning it from start to finish or parting with pharmacist and pharmacy staff if clinical advisement is necessary
- Providing best-in-class service experience for our customers while working in a fast-paced environment
- Helping answer customer inquiries regarding their insurance and copays, as well as shipping needs
- Providing our customers with technical support when navigating pharmacy.amazon.com
- Serving customers in a timely manner to ensure we are maximizing our relationship with them
- Understanding each interaction is about more than solving a single problem, but an opportunity to build a long-term relationship
Essential Qualifications
To be successful in this role, you will need:
- A high school diploma or equivalent
- 6+ months of professional experience working with computer and web-based tools
- A hardwired broadband internet connection either through DSL, cable, or fiber to home (FiOS or FiberOptic) with minimum internet speed of 10 mbps download and 5 mbps upload contracted speed
- The ability to change your schedule frequently (every 3 weeks), with a two-week advance notice
- The ability to work in a home environment that is private and free of distractions (i.e. barking dogs, television noise, music, children, etc.) and be able to devote full attention to the customer during work hours
Benefits
As a valued member of our team, you will enjoy:
- Health Insurance
- 401K
- Vacation & PTO
About the Team
Our Customer Service team is a critical part of our mission to deliver timely, accurate, and professional customer service to all blithequark customers. We are a team of action-oriented, flexible problem-solvers who are passionate about empowering our customers to achieve better overall wellness. We communicate with customers primarily through phone and email and utilize a variety of software tools to navigate customer accounts, research, and review policies and communicate effective solutions in a fun and fast-paced environment.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to helping our employees grow and develop their skills. As a Customer Service Representative, you will have the opportunity to:
- Develop your customer service skills and expertise
- Learn about our products and services and how to effectively communicate their benefits to customers
- Participate in ongoing training and development programs to stay up-to-date on industry trends and best practices
- Take on additional responsibilities and contribute to the growth and success of our team
Work Environment and Company Culture
As a remote employee, you will have the flexibility to work from the comfort of your own home. Our company culture is built on the principles of:
- Customer-centricity
- Collaboration and teamwork
- Continuous learning and development
- Flexibility and adaptability
Compensation, Perks, and Benefits
As a valued member of our team, you will enjoy a competitive salary of $25.00/hour, as well as a range of benefits and perks, including:
- Health Insurance
- 401K
- Vacation & PTO
How to Apply
If you are a motivated and customer-focused individual who is passionate about empowering others to achieve better overall wellness, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values, and to submit your application.
Apply Now
We look forward to hearing from you and exploring how you can contribute to the success of our team at blithequark.
Apply Now