Introduction to blithequark
At blithequark, we are driven by a mission to simplify, ease, and increase access to vision care for everyone. As a leader in the industry, we have built a legendary culture that prioritizes innovation, customer satisfaction, and employee growth. With a history of developing groundbreaking products and services, we continue to push boundaries and make a positive impact on the lives of our customers and the community. As part of the blithequark family, you will be joining a team that values putting the customer first, always, and is committed to making a difference in the world of vision care.
About the Role
We are seeking an experienced and highly skilled Customer Service Chat Representative to join our team at blithequark. As a Chat Associate, you will play a vital role in delivering top-notch customer service, providing solutions, and creating a positive experience for our customers. This is an exciting opportunity to work in a fast-paced environment, utilize your sales and customer service skills, and contribute to the growth and success of our company.
Key Responsibilities
- Answer 2-3 incoming chats using the LiveEngage (LivePerson) platform, providing timely and effective support to our customers.
- Reply to incoming emails from customers, ensuring prompt and professional communication.
- Request contact prescriptions via phone from eye care providers as needed, demonstrating excellent communication and problem-solving skills.
- Consult customers on the best value for their contact lens purchase, utilizing your sales skills to drive revenue and customer satisfaction.
- Provide top-notch customer service, delivering solutions that create a positive experience and drive customer loyalty.
- Maintain high performance metrics, including quality, sales, and dependability, consistently meeting or exceeding targets.
- Utilize your problem-solving skills to think fast and make decisions that benefit both the customer and the company.
Requirements and Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
- High school diploma (or GED equivalent)
- Great typing and computer skills, with a minimum of 35 words per minute
- A strong work ethic, with a hustle and tireless approach to your work
- Self-starter, driven, motivated, proactive, and disciplined, with the ability to work independently and as part of a team
- Ability to multitask and prioritize tasks simultaneously, with excellent time management skills
- Previous experience in Customer Service and Sales is a plus, with a proven track record of success in a similar role
- Technical aptitude, with the ability to learn and adapt to new systems and technologies
- Resourceful, self-motivated, and collaborative, with a strong commitment to delivering exceptional customer service
Preferred Qualifications
In addition to the essential qualifications, we are looking for candidates who possess the following preferred qualifications:
- Previous experience working in a fast-paced customer service environment, with a proven ability to handle multiple tasks and priorities
- Strong sales skills, with the ability to drive revenue and customer satisfaction
- Excellent communication and problem-solving skills, with the ability to think critically and make sound decisions
- Ability to work in a virtual environment, with a strong commitment to remote work and flexibility
Career Growth and Development
At blithequark, we are committed to the growth and development of our employees. As a Chat Associate, you will have access to a range of training and development opportunities, including:
- Exposure and training to other roles in the company, with the opportunity to explore different career paths
- Career pathing, internal internships, and other development opportunities, with a focus on helping you achieve your career goals
- Tuition Reimbursement, with a commitment to supporting your ongoing education and development
- 401(k) match, with a focus on helping you plan for your future and achieve financial security
Work Environment and Company Culture
At blithequark, we pride ourselves on our legendary culture, which is built on the following values:
- Big-hearted: we care about our customers, our employees, and our community
- Tenacious: we are driven to succeed, with a strong commitment to achieving our goals
- Unconventional: we think outside the box, with a focus on innovation and creativity
- Better together: we work as a team, with a strong commitment to collaboration and mutual support
Compensation and Benefits
As a Chat Associate at blithequark, you will be eligible for a range of compensation and benefits, including:
- Starting base pay: $15.00 per hour
- Free eye exams for your entire family, with a focus on supporting your health and wellbeing
- Deep discounts on lenses, glasses, and other services, with a commitment to helping you save money and achieve your health goals
- Amazing healthcare coverage, with a focus on supporting your physical and mental health
- 401(k) match, with a focus on helping you plan for your future and achieve financial security
Conclusion
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for the Customer Service Chat Representative position at blithequark. With a strong commitment to our employees, our customers, and our community, we offer a unique and supportive work environment that is designed to help you succeed. Don't miss out on this exciting opportunity to join our team and contribute to the growth and success of our company. Apply today and take the first step towards a rewarding and challenging career at blithequark!
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