At Centene, we are driven by a mission to transform the health of the community, one person at a time. As a diversified, national organization, we are committed to providing high-quality, accessible healthcare services to our 28 million members. Our team is dedicated to making a positive impact on the lives of our members, and we are seeking a skilled and compassionate Customer Service Advocate II to join our dynamic team in a remote capacity.
As a Customer Service Advocate II, you will play a vital role in resolving routine inquiries, issues, or concerns for our members and providers. You will leverage a variety of communication channels to provide timely, accurate, and personalized support, ensuring that our customers receive the highest level of service. This is an exciting opportunity to make a real difference in the lives of our members and providers, and we are looking for a talented and dedicated individual to join our team.
To be successful in this role, you will need a High School diploma or GED, as well as 1-2 years of related experience in a contact center environment. Vocational or technical education in addition to prior work experience is also preferred. Experience interacting with members and providers in a contact center environment is highly desirable, and you should be comfortable working in a fast-paced environment with multiple priorities and deadlines.
At Centene, we are committed to the growth and development of our employees. As a Customer Service Advocate II, you will have access to a range of training and development opportunities, including on-the-job training, continuous learning education, and vocational or technical education. You will also have the opportunity to work with a talented and dedicated team, and to contribute to the success of our organization.
Our remote work environment is dynamic and fast-paced, with a strong focus on quality and customer satisfaction. We are committed to diversity, equity, and inclusion, and we value the ways in which we are different. Our company culture is built on a foundation of respect, empathy, and compassion, and we are seeking individuals who share these values and are passionate about making a positive impact on the lives of our members and providers.
We offer a competitive salary range of $17.17 - $26.97 per hour, as well as a comprehensive benefits package, including health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field, or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.
If you are a motivated and compassionate individual who is passionate about providing high-quality customer service, we encourage you to apply for this exciting opportunity. As a Customer Service Advocate II, you will play a vital role in resolving routine inquiries, issues, or concerns for our members and providers, and you will have the opportunity to make a real difference in the lives of our customers. Don't miss out on this chance to join our dynamic team and contribute to the success of our organization. Apply now and let's discuss how you can become a vital part of our success story.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.
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