About blithequark
At blithequark, we're dedicated to revolutionizing the healthcare industry by providing innovative solutions that cater to the diverse needs of our 28 million members. As a national organization, we're committed to fostering a culture of inclusivity, empathy, and excellence. Our team of passionate professionals is driven by a shared vision of delivering exceptional customer experiences that make a tangible difference in people's lives.
Job Summary
We're seeking an experienced Customer Service Advocate I to join our dynamic team at blithequark. As a key member of our customer care department, you'll play a vital role in resolving inquiries, issues, or concerns for our members and/or providers. If you're a customer-centric individual with a passion for delivering timely, accurate, and personalized support, we encourage you to apply for this exciting opportunity.
Position Purpose
As a Customer Service Advocate I, you'll serve as the first-line advocate for our members and/or providers, leveraging various communication channels to provide timely, accurate, and personalized support on routine complaints. Your primary responsibilities will include:
- Receiving and responding to routine member and/or provider inquiries, requests, and/or concerns in an accurate and timely manner.
- Mitigating and preventing complaints from being escalated to resolve in initial contact.
- Serving as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns.
- Resolving basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution.
- Maintaining performance and quality standards based on established contact center metrics.
- Providing customer service in a high-paced contact center environment over the phone, via live chats, and emails.
- Documenting all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications.
- Remaining up-to-date and adhering to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance.
- Performing other duties as assigned.
- Complying with all policies and standards.
Requirements
To be successful in this role, you'll need:
- A High School diploma or GED.
- Entry-level position typically requiring little or no previous experience.
- Experience interacting and multitasking using multiple systems and programs simultaneously preferred.
Preferred Qualifications
While not required, the following qualifications would be beneficial:
- Previous experience in a customer-facing role, preferably in the healthcare industry.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Proficiency in CRM applications and other relevant software systems.
Work Environment and Culture
As a remote employee, you'll have the flexibility to work from the comfort of your own home while still being part of a dynamic and supportive team. Our company culture is built on the principles of empathy, inclusivity, and excellence, and we're committed to providing a work environment that fosters growth, learning, and collaboration.
Compensation and Benefits
We offer a comprehensive benefits package that includes:
- Competitive pay: $15.68 - $22.54 per hour, adjusted based on individual skills, experience, education, and other job-related factors permitted by law.
- Health insurance.
- 401K and stock purchase plans.
- Tuition reimbursement.
- Paid time off plus holidays.
- A flexible approach to work with remote, hybrid, field, or office work schedules.
Equal Opportunity Employer
blithequark is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to register as a candidate and submit your application.
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