Join the Team at blithequark: Delivering Unforgettable Live Event Experiences
Are you passionate about live events and delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy connecting with people from all walks of life? Look no further than blithequark, where we're seeking a talented Email/Chat/Phone Specialist to join our team on nights and weekends. As a key member of our customer experience team, you'll have the opportunity to engage with hundreds of customers, providing proactive, friendly, and high-quality service that exceeds their expectations.
About blithequark and the Live Events Industry
blithequark is a leading player in the live events industry, dedicated to creating memorable experiences for our customers from the point of purchase to the moment they enter the gates. We're passionate about live events, whether it's sports, concerts, or theatre, and we're committed to providing our customers with the right seats at the right price. Our team is built on a foundation of exceptional customer service, and we're looking for talented individuals who share our passion and values.
Key Responsibilities
- Handle customer contacts promptly and professionally, providing proactive, friendly, and high-quality service via phone, email, and live chat.
- Answer questions about purchases, orders, inventory, and upcoming events, utilizing internal and external technology to manage order fulfillment.
- Support customers proactively, addressing their concerns and providing solutions to ensure a seamless experience.
- Be a team player and contribute to the culture and growth of blithequark, collaborating with colleagues to achieve shared goals.
- Create memorable experiences with customers who share our love for live events, building strong relationships and driving loyalty.
Role Expectations and Progression
As a Call Center Associate at blithequark, your role expectations will evolve over the first 30, 90, and 180 days. Here's what you can expect:
30 Days In
- Complete new hire orientation, gaining the resources you need to be successful.
- Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
- Acclimate to team and company norms, business objectives, and blithequark values.
- Gain access to and familiarize yourself with our accounts and internal systems.
- Shadow teammates and document what you have learned from observing and listening to their emails and calls.
90 Days In
- Perform core responsibilities comfortably on your own.
- Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives.
- Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
- Understand service level expectations, KPIs, and other metrics to watch for.
180 Days In
- Apply methods to execute individual tasks that positively impact the team.
- Play an active role in continued learning to advance skill sets necessary for team goals.
- Handle front-line customer escalations and follow-ups.
- Feel empowered to participate in extracurricular projects that will contribute to the success of the organization.
What You'll Bring
To succeed as an Email/Chat/Phone Specialist at blithequark, you'll need:
- 1-2 years of customer service experience via phone, email, and live chat.
- A team player mentality and drive to contribute to the culture and growth of blithequark.
- A sense of curiosity to ask questions and keenness to improve upon your work.
- A passion for live events (sports, concerts, or theatre).
- A flexible schedule to work evenings, weekends, and holidays.
- Excellent verbal and written communication skills.
- Experience with Zendesk or similar help desk software.
Schedule and Work Environment
As an Email/Chat/Phone Specialist at blithequark, you can expect:
- A hybrid schedule with 3 days in the office and 2 days remote.
- Specific days off: 1:30 pm - 10:00 pm Thursday/Friday off, 1:30 pm - 10:00 pm Monday/Tuesday off.
- A dynamic and supportive work environment that encourages growth and development.
Compensation and Benefits
At blithequark, we offer a comprehensive compensation package, including:
- $40,000 base salary with bi-annual bonuses and equity.
- Fully paid training to ensure your success.
- Competitive benefits, including medical, dental, and vision insurance, 401K matching, and FLEX PTO.
- Mental health days and a supportive work environment.
- Monthly credits and discounts for attending live events.
- A variety of additional workplace perks to enhance your overall experience.
Why Join blithequark?
At blithequark, we're passionate about delivering unforgettable live event experiences, and we're looking for talented individuals who share our passion and values. As an Email/Chat/Phone Specialist, you'll have the opportunity to:
- Make a meaningful impact on our customers' experiences.
- Develop your skills and advance your career in a dynamic and supportive environment.
- Collaborate with a talented team of professionals who share your passion for live events.
- Enjoy a comprehensive compensation package and benefits.
Apply Now!
If you're excited about the opportunity to join blithequark and deliver exceptional customer experiences, we encourage you to apply now! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Apply Now