Introduction to blithequark
At blithequark, we are passionate about driving growth, innovation, and customer satisfaction. As a leading organization in the industry, we are committed to fostering a culture of inclusivity, empowerment, and continuous learning. Our purpose is to make a difference in the lives of our customers, employees, and the communities we serve. We are now seeking an experienced Customer Development Manager to join our team and play a key role in driving volume, revenue, and advancing customer relationships through proactive account management and sales.
Job Summary
This position is part of the NAOU Sales Organization at blithequark and is responsible for driving volume, revenue, and advancing the customer relationship through proactive account management and sales of complex volume-driving initiatives established by the Regional Sales and/or Key Account Teams. The successful candidate will support and/or sell against a portfolio of accounts that requires complex phone sales interactions and strong collaboration with the assigned account teams. This role is an individual contributor and is directly responsible for achieving individual performance metrics and account team metrics as assigned.
Key Responsibilities
- Complete proactive customer contacts via the telephone to key decision-makers to build relationships and gain their support and commitment to execute initiatives and sales programs.
- Conduct regular business reviews with customers to monitor relationships, re-affirm strategies, steward the business, create operational and personal value for the customer.
- Identify opportunities consistent with the objectives, priorities, and strategies of assigned customers through discovery (e.g., Account Diagnostic, observation, analysis of customer data, marketplace sales data, conversations with customers) to prioritize potential focus area(s).
- Coordinate implementation of agreed-upon activities (e.g., mechanical service, installation, business building initiatives, distribution activities) within geographical responsibility in order to execute plans.
- Participate in contract negotiations/re-negotiations with customers and blithequark to formalize agreements.
- Manage customer marketing reimbursements and local store funding programs to drive business results.
- Accurately capture customer interactions through current CRM systems.
- Manage individual performance to ensure effective and efficient customer contacts to successfully sell sales initiatives.
- Provide feedback to Customer Development Leadership Team on potential opportunities to improve individual and team performance.
- Develop and ensure execution against an Individual Development Plan to ensure personal development and career growth within blithequark.
Requirements
To be successful in this role, you will need to have:
- A Bachelor's Degree.
- 1+ years of frontline sales experience preferred.
- Experience in effectively communicating with and influencing customers.
- Proven ability to problem-solve and provide viable solutions based on customer and company needs.
- Proven ability to provide quality customer service.
- Strong verbal and written communication skills.
- Effective collaborating skills.
- Ability to actively listen and engage in conversation with customers to uncover opportunities and solutions.
- Strong time management and organizational skills. Able to manage time, establish priorities, and accomplish objectives.
Essential Skills and Competencies
In addition to the requirements, the successful candidate will have:
- Advancing the Customer Relationship: Ability to facilitate and accelerate the business relationship based upon an understanding of the customer. Includes the ability to actively listen and engage in conversation with customers to uncover relevant information, resources, and solutions.
- Customer Relationship Transition: Ability to develop and maintain business-to-business relationships and transfer personal equity.
- Consumer Focus: Demonstrating understanding of how one's actions and/or work impacts the company's relationship with consumers.
- Computer Capability: Ability to use information tools (i.e., Salesforce, Design Machine, blithequark Solutions, National Sales Tool Kit, Matrix/MFE, Microsoft Outlook Applications, blithequark Tickets, PowerBI) to obtain the needed information to evaluate performance and access relevant data.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Customer Development Manager, you will have access to a range of training and development opportunities, including:
- Individual Development Plans to support your career growth and development.
- Regular feedback and coaching from your manager and peers.
- Opportunities to work on cross-functional teams and projects.
- Access to industry-leading training and development programs.
Work Environment and Company Culture
At blithequark, we pride ourselves on our inclusive and empowering culture. We believe in:
- Curiosity: We are curious about the world around us and are always looking for new and innovative ways to solve problems.
- Empowerment: We empower our employees to take ownership of their work and make decisions that drive results.
- Inclusivity: We believe in creating an inclusive culture where everyone feels valued and respected.
- Agility: We are agile and adaptable, always looking for ways to improve and innovate.
Compensation, Perks, and Benefits
We offer a competitive salary range of $85,000 - $100,900, depending on geography, job-related knowledge, skills, and experience. In addition to your base salary, you will also be eligible for a range of benefits, including:
- A full range of medical, financial, and/or other benefits, dependent on the position.
- Annual Incentive Reference Value Percentage of 7.5%.
- Opportunities for career growth and development.
- A dynamic and inclusive work environment.
Conclusion
If you are a motivated and results-driven sales professional looking for a new challenge, we encourage you to apply for the Customer Development Manager role at blithequark. With our commitment to growth, innovation, and customer satisfaction, we offer a unique and rewarding work environment that will challenge and inspire you to achieve your full potential. Apply now to join our team and start your journey with blithequark!
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