Posted Jan 5, 2026

Experienced Customer Care Specialist for Military Household Goods Movement Management – Delivering Exceptional Service and Support in a Fast-Paced Contact Center Environment

Welcome to arenaflex

arenaflex is the single global household goods movement manager of over 300,000 Military Household Goods moves per year for USTRANSCOM and the U.S. Armed Forces, Department of Defense civilians, U.S. Coast Guard, and their families. As a leader in the industry, we are committed to providing fast, easy, and efficient relocation experiences. Our team is dedicated to making sure that every move is better than the last, and we are passionate about our people, sustainability, and our Zero Harm culture.

About the Role

arenaflex is seeking a highly skilled and experienced Customer Care Specialist to support our Customer Care contact center. As a Customer Care Specialist, you will be responsible for providing immediate support to answer customer inquiries, troubleshoot application access, and network with internal and external move partners to resolve concerns. The goal is to be readily available and responsive to meet customer needs with exceptional quality and service. This is an SCA position, and we have openings on various shifts, including weekend support.

Key Responsibilities

Be the "first face" of arenaflex via inbound calls, chat, and email from customers, internal colleagues, and external partners
Ensure first call resolution through problem-solving and effective communication
Counsel customers on their entitlements for their move
Troubleshoot with customers on how to use the arenaflex Connect Application
Provide accurate details of the status of customer moves at designated points
Complete outbound communications to customers and business partners
Readily resolve all customer, agent, or military base inquiries and concerns
Identify and resolve issues utilizing critical thinking skills and sound judgment
Utilize strong time management, organization skills, and prioritization in a fast-paced environment
Utilize various systems and tools to initiate and assist customer requests
Ensure a complete and accurate record of all contacts, both internally and externally, is maintained in the relevant systems
Continually maintain a working knowledge of all services and requirements for processing customer orders
May function as a designated representative for move accounts
May perform other related duties and responsibilities as assigned and/or required
Attend and participate in all team meetings

Essential Qualifications and Skills

To be successful in this role, you will need:

High School Diploma, GED, or equivalent education experience
1+ year of customer service experience, with military move experience preferred
Demonstrated experience working in a multi-channel (voice, chat, email, and text) contact center
Attention to detail and the ability to handle work with better-than-average accuracy and quality
Ability to work comfortably in a remote environment within a stable and secure team
Ability to manage multiple priorities and work in a fast-paced environment
Excellent written and verbal communication skills, patience, and empathy
Proficient with basic computer skills
Must be a U.S. citizen due to contractual requirements

Preferred Qualifications and Skills

While not required, the following qualifications and skills are preferred:

Bilingual
Prior military move management experience
Schedule flexibility, as Customer Care will operate 24 hours a day, 365 days per year, including nights, weekends, and holidays

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Care Specialist, you will have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment. You will be part of a team that is dedicated to delivering exceptional service and support to our customers, and you will have the opportunity to make a real difference in the lives of our customers.

Work Environment and Company Culture

arenaflex is a company that values its people, sustainability, and Zero Harm culture. We are passionate about creating an environment that is inclusive, diverse, and supportive of all employees. Our team is dedicated to making sure that every move is better than the last, and we are committed to delivering exceptional service and support to our customers. As a remote worker, you will be part of a virtual team that is connected and collaborative, and you will have the opportunity to work with a talented and experienced team of professionals.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

Medical, Dental, and Vision Insurance
Paid time off (PTO), with three weeks of PTO for newly hired employees
401(k) and Health and Wellness Programs
Disability, Life, and AD&D insurance
Employee Support program and Family Support services, including Bright Horizons, child and elder care services, and Teladoc Medical Experts, second opinion program
Travel Accident and Medical TRICARE Supplement Plan and Voluntary Benefit Plans

Conclusion

If you are a motivated and experienced customer service professional who is looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Care Specialist at arenaflex, you will be part of a team that is dedicated to delivering exceptional service and support to our customers. You will have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment, and you will be part of a company that values its people, sustainability, and Zero Harm culture. Apply today to join our team and make a real difference in the lives of our customers!

Apply Now