About arenaflex
At arenaflex, we're redefining the fleet risk management industry by putting people first and delivering a superior client experience. As a leading pure-play fleet manager, we provide unmatched products and services to our clients, and we're committed to fostering a culture where every employee can make a difference. Our team is dedicated to innovation, empowerment, decision-making, and accountability, and we're looking for like-minded individuals to join us on our mission.
Job Summary
We're seeking an experienced Customer Care Representative to join our Element Driver Support team. As a Customer Care Representative, you'll play a critical role in delivering value to our clients and ensuring an exceptional client experience. You'll provide world-class customer service to clients and drivers through various communication channels, including phone, email, and chat. If you're dedicated to delivering exceptional customer experiences and thrive in a fast-paced team environment, we want to hear from you!
About the Role
As a Customer Care Representative at arenaflex, you'll be responsible for:
- Providing exceptional customer support to clients and drivers through various communication channels, including phone, email, and chat.
- Handling calls in an efficient manner, minimizing driver/client time to resolve issues.
- Striving for first call resolution and exhibiting applicable empathy during interactions to ensure a superior customer experience.
- Assessing customer needs, clarifying information, researching any issue, and providing solutions and/or alternatives.
- Meeting personal/team qualitative and quantitative targets.
- Working effectively in a team environment and providing back-up support for administrative tasks when needed.
- Regularly attending work during scheduled shifts.
Requirements
To be successful in this role, you'll need:
- A high school diploma or equivalent.
- At least 1 year of customer service work experience, with contact center experience preferred.
- Excellent customer service and communication skills (verbal and written).
- Strong organizational skills, time management, and multitasking skills.
- The ability to consider and incorporate perspectives from others.
- Demonstrated proficiency with Microsoft Office Suite, including Word, Outlook, and Excel.
Telecommuting Requirements
As a remote worker, you'll need:
- A quiet, dedicated work area.
- The ability to keep all company-sensitive documents secure (if applicable).
- Access to a high-speed internet connection.
- The ability to attend in-office training, meetings, and events.
What's in it for You
As an arenaflex employee, you'll enjoy:
- A culture of innovation, empowerment, decision-making, and accountability.
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness.
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays).
- A hybrid work environment for most positions.
Equal Opportunity Employer
arenaflex is an equal opportunity employer committed to diversity and inclusion. We're pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status, or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. If you require an accommodation with our hiring process, please send an email to
[email protected].
How to Apply
If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced team environment, we want to hear from you! Apply now by visiting our website at
Apply Now.
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