Experienced Chat and Call Customer Support Representative for Luxury Home Décor at blithequark

Join the blithequark Team: Elevating Customer Experience in Luxury Home Décor

At blithequark, we understand that your home is a reflection of your personality, and we're dedicated to helping you create a space that truly represents you. As a leading provider of luxury home furnishings and authorized dealer of Hunter Douglas window coverings, we offer an extensive range of high-quality products, from sleek and modern pieces to timeless classics. Our team of experienced interior designers works closely with clients to bring their vision to life, whether they're looking to refresh a single room or redesign their entire home.

About Us

blithequark is more than just a furniture store; we're a team of passionate individuals committed to delivering exceptional customer experiences. Our products are designed to provide style, comfort, and functionality, and we're dedicated to helping our customers achieve their desired look. With a wide range of luxury home furnishings and window coverings, we cater to diverse tastes and preferences.

Job Overview: Chat and Call Customer Support Representative

We're seeking an experienced and skilled Chat and Call Customer Support Representative to join our team at blithequark. As a key member of our customer support team, you'll be responsible for managing order processing, handling customer inquiries, and providing product information via phone and email. If you're a self-starter with excellent communication skills, a passion for customer service, and the ability to work effectively in a team environment, we encourage you to apply.

Key Responsibilities

• Managing order processing for customers using our proprietary order entry systems, ensuring timely and accurate processing.
• Collaborating with customers, sales representatives, and sales management via phone and email to address queries, provide product information, and resolve issues promptly.
• Handling incoming calls and emails from customers, responding to their inquiries, and resolving issues in a professional and courteous manner.
• Demonstrating strong organizational and time management abilities, with the capacity to handle multiple tasks and prioritize effectively.
• Working with our technical support and collection personnel to expedite orders and resolve customer problems.
• Processing purchase orders and managing inventory restocking.
• Maintaining relationships, gathering feedback, and following up with customers to ensure customer satisfaction.
• Responding to pricing and product inquiries, and executing contract maintenance, including informing customers of pricing contract changes.
• Performing other duties as assigned.

Requirements and Qualifications

To succeed in this role, you'll need:

• Excellent telephone skills and the ability to handle multiple daily telephone calls in a positive and professional manner.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook (preferred).
• Great follow-up skills, with excellent verbal and written communication skills.
• The ability to write legibly, with correct spelling, grammar, and punctuation.
• A self-starting attitude, with the ability to work effectively in a team environment to achieve departmental objectives.
• The capacity to analyze situations and resolve problems, such as consolidating shipments from various suppliers and ensuring correct documentation for export.

What We Offer

At blithequark, we offer a comprehensive benefits package, including:

• Medical, dental, and vision coverage.
• Weekly direct deposit.
• Paid holidays and personal time off.
• 401(k) with company match.
• Voluntary life and AD&D insurance, short-term and long-term disability, and other voluntary coverages.
• Pre-paid legal and employee assistance programs.

Career Growth and Development

As a Chat and Call Customer Support Representative at blithequark, you'll have opportunities for career growth and professional development. Our customer support team is a vital part of our organization, and we're committed to helping our team members succeed. You'll have the chance to develop your skills, take on new challenges, and advance in your career.

Work Environment and Company Culture

At blithequark, we're passionate about creating a positive and inclusive work environment. Our team is dedicated to delivering exceptional customer experiences, and we're committed to supporting each other in our roles. We value diversity, equity, and inclusion, and we're committed to fostering a culture of respect, empathy, and understanding.

Join Our Team

If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. As a Chat and Call Customer Support Representative at blithequark, you'll be part of a dynamic team dedicated to delivering exceptional customer experiences. We're committed to helping our team members succeed, and we offer a comprehensive benefits package and opportunities for career growth and development.

Don't miss this opportunity to join our team and be part of a company that's passionate about helping customers create their dream homes. Apply today!

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