Introduction
Join Optum Frontier Therapies, a pioneering business within UnitedHealth Group, as a Care Ambassador and be part of a team dedicated to delivering compassionate care and support to patients with rare diseases. Our mission is to support people with compassion while creating access to therapies at the frontier of healthcare. We are seeking a highly skilled and empathetic Care Ambassador to join our team of 20 professionals who work together to provide exceptional care and support to patients, healthcare providers, and pharmacy manufacturers.
About Optum Frontier Therapies
Optum Frontier Therapies is a business serving patients with rare diseases, pharma manufacturers, and providers by dispensing and servicing therapies at the frontier of healthcare. Our team is driven by a passion to make a positive impact on the lives of patients with rare diseases. We believe in fostering a culture of diversity, inclusion, and compassion, and we are committed to advancing health equity on a global scale.
Job Summary
As a Care Ambassador, you will serve as the Single Point of Contact (SPOC) for a portfolio of healthcare providers, customers, and patients. Your primary responsibility will be to provide solutions regarding product and program-related issues, drive patient adherence to therapies, and onboard and welcome patients to Optum Frontier Therapies. You will develop and build long-term effective relationships with healthcare providers, affiliated staff, and support personnel, and educate patients, caregivers, and all those involved in a patient's care plan on program services and solutions.
Key Responsibilities
- Serve as the Single Point of Contact (SPOC) for patients, caregivers, pharma, and providers, providing solutions regarding product and program-related issues.
- Develop and build long-term effective relationships with healthcare providers, affiliated staff, and support personnel.
- Educate patients, caregivers, and all those involved in a patient's care plan on program services and solutions.
- Drive patient adherence to therapies and onboard and welcome patients to Optum Frontier Therapies.
- Manage inbound and outbound e-mail, phone calls, and faxes for customer service support and follow-up.
- Demonstrate an understanding of program operations process, the assigned product, and the patient journey.
- Collaborate and work closely with management, colleagues, and other departments in the organization.
- Demonstrate competency in using information technology, PCs, and a variety of databases.
- Ability to comprehend and manage any problems that may arise, using problem-solving skills to produce an appropriate resolution for physician offices and patients.
Requirements
Essential Qualifications
- High School Diploma / GED OR equivalent work experience.
- Must be 18 years of age OR older.
- 5+ years of case/account management, relationship management, customer support, or professional customer service experience.
- Ability to work full-time (40 hours/week) Monday - Friday, with flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 9:00pm EST.
Preferred Qualifications
- Valid license, registration, and/or certification, in good standing, to practice as a Pharmacy Technician as required by the Board of Pharmacy in the state employed.
- Specialty Pharmacy experience.
- Pharmacy Accreditation experience.
- Previous work history working in a matrixed environment, call center, operations environment.
- Bilingual in English and Spanish.
Skills and Competencies
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to comprehend and apply principles of basic math while analyzing data and generating reports.
- Ability to apply principles of logical thinking to a wide range of intellectual and practical problems.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures.
Career Growth Opportunities and Learning Benefits
At Optum Frontier Therapies, we are committed to the growth and development of our employees. We offer:
- Comprehensive training program (8 weeks) including 6 weeks of virtual classroom training and 2 weeks of peer shadowing.
- Opportunities for career advancement and professional growth.
- Competitive salary and benefits package.
Work Environment and Company Culture
We offer a flexible and supportive work environment that allows you to work from home. Our company culture is built on:
- Diversity and inclusion.
- Compassion and empathy.
- Collaboration and teamwork.
- Commitment to advancing health equity on a global scale.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- $19.86 to $38.85 per hour based on full-time employment.
- Comprehensive benefits package.
- Incentive and recognition programs.
- Equity stock purchase and 401k contribution.
Conclusion
If you are a compassionate and empathetic individual with a passion for delivering exceptional care and support to patients with rare diseases, we encourage you to apply for this exciting opportunity. As a Care Ambassador, you will have the opportunity to make a positive impact on the lives of patients and their families, while growing your career in a dynamic and supportive environment.
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