Join Our Team: Delivering Exceptional Customer Experiences and Driving Business Success
We are excited to announce an immediate hiring opportunity for a The UPS Store Center Associate to join our dynamic team at The UPS Store Franklin #0738 in Milford, MA. As a customer-focused and results-driven professional, you will play a vital role in delivering world-class customer service, supporting retail operations, and driving business growth. If you are a motivated and enthusiastic individual with a passion for providing exceptional customer experiences, we encourage you to apply for this exciting opportunity.
About The UPS Store and Our Culture
The UPS Store is a leading provider of retail shipping, postal, and business services, with a global network of independently owned and operated locations. Our company is built on a foundation of customer-centricity, innovation, and teamwork. We strive to create a work environment that is inclusive, supportive, and empowering, where our associates can grow, learn, and thrive. At The UPS Store Franklin #0738, we value our customers, our employees, and our community, and we are committed to making a positive impact in the lives of those we serve.
Key Responsibilities
As a The UPS Store Center Associate, you will be responsible for:
- Delivering outstanding customer service to walk-in customers and telephone inquiries, responding to their needs, and providing solutions to their shipping and logistics challenges.
- Continuously practicing good listening skills with customers, UPS Store team members, and leadership, to ensure that we understand their needs and exceed their expectations.
- Taking ownership of the customer's shipping needs and offering viable solutions, including recommending products and services that meet their requirements.
- Taking action to learn all product and service offerings, alternative solutions, and industry trends, to stay up-to-date and provide informed advice to customers.
- Operating all equipment, software, and devices in an expert fashion, including copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices.
- Maintaining a clean, organized, and safe working environment, adhering to health and safety standards and regulations.
- Performing other duties as assigned, including supporting special projects and initiatives.
Essential Qualifications and Skills
To be successful in this role, you will need:
- A high school diploma or GED, with a strong foundation in communication, customer service, and problem-solving.
- Previous retail sales experience, with a proven track record of delivering exceptional customer service and driving sales growth.
- Good communication and people skills, with the ability to work effectively with customers, team members, and leadership.
- Strong computer skills, including Microsoft Office and Adobe Suites, with the ability to learn new software and systems quickly.
- Outstanding phone skills, with the ability to handle customer inquiries and respond to their needs in a professional and courteous manner.
- Strong verbal and written communication skills, including spelling and math, with the ability to communicate effectively with customers and team members.
- The ability to lift 40+ pounds, with a willingness to work in a fast-paced environment and adapt to changing priorities.
- A flexible and part-time schedule, with a willingness to work Monday through Saturday during seasonal peak periods.
Preferred Qualifications and Skills
We would also like to see:
- Previous experience in a shipping or logistics environment, with a strong understanding of the industry and its trends.
- Certification in customer service, sales, or a related field, with a commitment to ongoing learning and professional development.
- Experience with inventory management, supply chain operations, or a related field, with a strong understanding of logistics and distribution.
Career Growth Opportunities and Learning Benefits
At The UPS Store, we are committed to the growth and development of our associates. We offer:
- Ongoing training and development programs, to help you build your skills and advance your career.
- Career advancement opportunities, with the potential to move into leadership roles or specialized positions.
- A competitive salary and benefits package, with opportunities for bonuses and incentives.
Work Environment and Company Culture
Our work environment is:
- Fast-paced and dynamic, with a focus on customer service and business growth.
- Collaborative and supportive, with a team-oriented approach to work.
- Inclusive and diverse, with a commitment to equal opportunities and respect for all employees.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- A competitive hourly rate, with opportunities for bonuses and incentives.
- Benefits, including health, dental, and vision coverage, 401(k) matching, and paid time off.
- Perks, including employee discounts, flexible scheduling, and opportunities for professional development.
Conclusion and Call to Action
If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a The UPS Store Center Associate, you will play a vital role in driving business growth and delivering world-class customer service. We look forward to reviewing your application and discussing this opportunity further.
Apply now and join our team!
Apply Now
Apply Now