Join the Google Cloud Platform Team: Revolutionizing Business Transformation
Google Cloud is at the forefront of empowering businesses to digitally transform and thrive in a rapidly evolving technological landscape. As an Enterprise Customer Engineering Manager, you will play a pivotal role in driving the success of our customers by leveraging cutting-edge technology and innovative solutions. You will be part of a dynamic team that is shaping the future of businesses across the globe.
About Google Cloud Platform
Google Cloud Platform is a suite of cloud computing services that enables businesses to build, deploy, and manage applications and infrastructure. Our platform is designed to provide the most secure, reliable, and scalable solutions, allowing customers to focus on their core business. With a presence in over 200 countries and territories, Google Cloud is the trusted partner for organizations seeking to drive growth, improve efficiency, and solve complex business problems.
Key Responsibilities
- Leadership and Team Management: Collaborate with sales and customer engineering management to determine staffing levels, establish job requisitions, and lead the interview process to fill open positions.
- CE Team Enablement: Prepare, train, and equip the Customer Engineering team to ensure they are well-versed in Google Cloud solutions and equipped to support annualized business goals.
- Business Opportunity Identification: Work with the Google Cloud sales team to identify, qualify, and prioritize coverage for enterprise opportunities, providing technical insights to secure success.
- Cross-Functional Collaboration: Partner with sales account teams, customer support, product management, customer solutions, and engineering to resolve product issues affecting pre and post-sales customer satisfaction.
- Travel and Customer Engagement: Travel up to 30% of the time to engage with customers, understand their needs, and provide technical leadership.
Minimal Qualifications
- Bachelor's degree in Computer Science, Mathematics, or a related technical field, or equivalent practical experience.
- 2 years of experience managing a technical team in a cloud computing environment or a similar customer-facing role.
- Experience building or leveraging machine learning solutions and developing applications using AI frameworks and techniques.
Preferred Qualifications
- MBA or Master's degree in Computer Science, Mathematics, or a related technical field, or equivalent practical experience.
- Experience with contact center technologies and systems, and building conversational applications.
- Experience with document and vision AI.
- Experience serving in the capacity of a pre-sales, customer-facing field engineering manager.
- Ability to craft a compelling message and tailor it for a given target audience, combining deep technical knowledge with clear, everyday language.
Skills and Competencies
To succeed in this role, you will need to possess a unique blend of technical expertise, business acumen, and leadership skills. Key competencies include:
- Strong technical knowledge of cloud computing, machine learning, and AI.
- Excellent communication and interpersonal skills.
- Ability to lead and manage high-performing teams.
- Strategic thinking and problem-solving skills.
- Customer-centric approach with a deep understanding of business needs.
Career Growth Opportunities and Learning Benefits
As an Enterprise Customer Engineering Manager at Google Cloud, you will have access to a wide range of career growth opportunities and learning benefits. You will be part of a dynamic and innovative organization that is constantly pushing the boundaries of technology. You will have the chance to work with cutting-edge solutions, collaborate with talented professionals, and develop your skills in a rapidly evolving field.
Work Environment and Company Culture
Google Cloud is committed to creating a diverse and inclusive work environment that fosters innovation, collaboration, and growth. Our company culture is built on a foundation of respect, empathy, and teamwork. We offer a range of benefits and perks that support the well-being and success of our employees, including:
- Competitive compensation and benefits package.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.
- Access to cutting-edge technology and innovative solutions.
- Recognition and rewards for outstanding performance.
Compensation and Benefits
The base salary range for this full-time role is $154,000-$236,000 + bonus + equity + benefits. Our compensation levels are determined by role, level, and location. The range displayed on every job posting reflects the minimum and maximum target for new hire salaries for the location across all US locations.
Join the Google Cloud Team
If you are a motivated and experienced technical leader looking to drive business transformation through innovation and technology, we encourage you to apply for this exciting opportunity. As an Enterprise Customer Engineering Manager at Google Cloud, you will play a critical role in shaping the future of businesses and driving customer success. Don't miss this chance to join a dynamic team that is revolutionizing the world of cloud computing.
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