About Relias – Pioneering Better Care Through Learning Innovation
Relias is a fast‑growing, technology‑driven organization that partners with more than 11,000 health‑care and human‑service agencies worldwide. Our mission is simple yet profound: empower frontline teams with the knowledge, skills, and confidence they need to deliver safe, high‑quality, and cost‑effective care. By combining a robust library of 7,000+ accredited courses with data‑rich assessments, we uncover performance gaps and close them with personalized learning pathways that meet state, federal, and accrediting‑board standards. Our solutions help clients improve clinical outcomes, achieve regulatory compliance, boost staff satisfaction, and ultimately deliver better patient experiences. As a member of the Relias family you’ll be part of a purpose‑driven culture where technology meets compassion, and every interaction has the potential to save lives.
Why This Role Is a Game‑Changer
The Enterprise Client Executive (ECE) sits at the strategic nexus of sales, service, and product innovation. Reporting directly to senior leadership, you will own a portfolio of the company’s highest‑value accounts, guiding them through the entire client lifecycle—adopt, engage, expand, and retain. Your influence will be felt across multiple functions, from shaping product road‑maps to informing marketing campaigns, while you champion the success of health‑care organizations that rely on Relias to keep their staff competent and compliant. This is not a “transactional” sales role; it is a partnership‑focused, consult‑driven position that rewards long‑term relationship building and measurable impact on client outcomes.
Key Responsibilities – What You’ll Own Every Day
- Primary Relationship Owner: Serve as the senior point of contact for our most strategic health‑care clients, overseeing retention, expansion, and renewal initiatives.
- Strategic Account Planning: Conduct deep‑dive analyses of each client’s clinical and financial objectives, then craft and execute bespoke engagement plans that align Relias solutions with those goals.
- Consultative Solution Selling: Leverage detailed product knowledge and competitive insights to recommend learning pathways, assessment tools, and analytics that directly address identified performance gaps.
- Issue Resolution Leadership: Own the end‑to‑end resolution of complex satisfaction challenges, coordinating cross‑functional resources until a sustainable solution is achieved.
- Lead Generation & Account‑Based Marketing: Partner with Marketing to develop targeted campaigns, attend industry conferences, and execute “on‑the‑ground” relationship‑building activities that feed the sales pipeline.
- Cross‑Functional Collaboration: Work closely with Solutions Engineers, Product Management, Customer Success, and Marketing to ensure a unified client experience and to surface market feedback for product enhancements.
- Performance Reporting: Track key performance indicators (KPIs) such as gross renewal rate, expansion revenue, and client satisfaction scores, and present insights to senior leadership.
- Thought Leadership: Represent Relias at conferences, webinars, and sector roundtables, sharing industry best practices and elevating the brand’s reputation as a trusted advisor.
- Continuous Learning: Stay abreast of health‑care regulations, emerging SaaS trends, and competitor offerings to maintain a cutting‑edge approach to client solutions.
- Other Duties: Contribute to special projects, pilot programs, and internal initiatives as needed to support overall business objectives.
Essential Qualifications – What You Must Bring
- 7+ years of account management or enterprise sales experience within the health‑care sector, demonstrating a consistent record of quota attainment.
- Proven SaaS consultative selling expertise with a focus on solution‑based selling, preferably in a regulated industry.
- College degree in Business, Health‑care Administration, Public Health, or a related field.
- Exceptional communication and influencing skills, both written and verbal, enabling you to articulate complex concepts to senior executives.
- Strong analytical mindset—able to assess client data, identify trends, and translate findings into actionable growth strategies.
- High emotional intelligence with the ability to build trust, manage conflict, and navigate internal stakeholder dynamics.
- Self‑starter attitude with a disciplined approach to pipeline management, forecasting, and territory planning.
Preferred Qualifications – What Will Set You Apart
- Hands‑on experience with health‑care compliance frameworks (e.g., HIPAA, Joint Commission, Medicare/Medicaid regulations).
- Previous exposure to learning management systems, competency‑based assessment tools, or clinical education platforms.
- Professional certifications such as Certified Professional in Healthcare Quality (CPHQ) or Certified Sales Professional (CSP).
- Demonstrated success in negotiating multi‑year contracts worth $1 M+ in annual recurring revenue.
- Experience leading or contributing to account‑based marketing (ABM) initiatives that generated measurable pipeline lift.
Core Skills & Competencies for Success
- Client Relationship Management: Ability to nurture long‑term partnerships, understand client business models, and anticipate future needs.
- Consultative Selling: A talent for positioning yourself as a trusted advisor rather than a product pusher.
- Sales Enablement Proficiency: Comfortable using CRM platforms (e.g., Salesforce), analytics dashboards, and sales automation tools to drive efficiency.
- Adaptability: Thrive in a fast‑changing environment, pivoting strategies as market conditions evolve.
- Strategic Communication: Articulate complex ideas clearly, present compelling business cases, and listen actively to client concerns.
- Collaboration: Work seamlessly across functional teams, sharing insights that fuel product innovation and marketing relevance.
- Data‑Driven Decision Making: Leverage KPI trends, health‑care outcomes data, and ROI calculations to validate recommendations.
Career Growth & Learning Opportunities
Relias invests heavily in the professional development of its people. As an Enterprise Client Executive you will have access to a structured career‑path framework that includes:
- Leadership Development Program: A multi‑phase curriculum that prepares high‑potential contributors for senior management roles.
- Technology & Data Science Nanodegrees: Tuition‑free programs that deepen your technical fluency, from data analytics to AI‑driven learning platforms.
- Conference Sponsorship: Opportunities to attend industry‑leading events such as HIMSS, NAHQ, and the Healthcare Learning Institute.
- Internal Mobility: A 20 %+ annual promotion and transfer rate that encourages lateral moves, cross‑functional experiences, and upward advancement.
- Mentorship Networks: Participation in Employee Resource Groups (ERGs) and peer‑learning circles that foster community and knowledge sharing.
Our Culture, Work Environment & Values
At Relias we champion a people‑first philosophy that balances high performance with well‑being. Our remote‑first model gives you the flexibility to work from anywhere while staying connected through regular virtual “huddles,” quarterly “team‑offsite” gatherings, and collaborative digital workspaces. We celebrate diversity, inclusion, and a growth mindset—qualities that fuel innovation and compassion in everything we do. The core values that guide us are:
- Impact: Every action should improve patient care or staff development.
- Integrity: We hold ourselves accountable to the highest ethical standards.
- Collaboration: Success is a team sport; we win together.
- Curiosity: Continuous learning drives better solutions.
- Respect: We honor diverse perspectives and champion an inclusive workplace.
Compensation, Benefits & Perks
Relias offers a competitive total‑reward package designed to support both your professional aspirations and personal well‑being:
- On‑Target Earnings (OTE): $150,000 – $250,000 USD annually, composed of a base salary plus uncapped commission tied to performance.
- Health & Wellness: Company‑paid employee portion of medical, dental, and vision premiums, plus comprehensive mental‑health resources.
- Retirement Planning: 401(k) plan with a generous employer match.
- Paid Time Off (PTO): Flexible, unlimited‑style vacation policy that encourages work‑life balance.
- Parental Leave: Inclusive, paid leave for all new parents, regardless of gender or family structure.
- Learning Stipends: Annual budget for certifications, courses, or conferences of your choice.
- Employee Resource Groups: Communities that center on shared interests, cultural heritage, and career development.
- Technology Allowance: Home‑office stipend to equip your remote workspace with ergonomic furniture and high‑speed connectivity.
How to Apply – Join the Relias Mission
If you are a forward‑thinking sales leader with a passion for health‑care transformation, we want to hear from you. Click the link below to submit your application, and let’s start a conversation about how you can become a vital part of Relias’s next chapter of growth and impact.
Apply Now – Become an Enterprise Client Executive at Relias
Take the Next Step
Imagine a career where every client win translates into better patient outcomes, where your expertise shapes the future of health‑care education, and where you thrive in a culture that celebrates curiosity and compassion. This is the opportunity at Relias. Seize it, and let’s build a healthier world together.
Apply Now