IHMVCU is a collaborative and supportive workplace committed to helping employees succeed. The Electronic Communications Agent supports members through various remote channels, focusing on delivering excellent service and resolving inquiries efficiently.
Responsibilities
- Deliver friendly, professional service to members and potential members through chat and other remote channels, ability to handle multiple at once while accurately updating member accounts
- Assist with a wide range of questions and transactions, aiming to resolve needs on the first contact
- Communicate clearly and professionally in writing with patience and care to understand member needs, with strong attention to detail
- Educate members on financial tools, products, and services while following policies and procedures
- Build relationships with members and identify opportunities to support their financial well-being
- Collaborate with teammates and other departments to resolve questions or issues
- Stay engaged in trainings, meetings, and ongoing learning to remain current on processes and compliance
- Use technology comfortably and seek opportunities to grow and expand skill sets
Skills
- High School diploma or equivalent
- Minimum 1 year experience in a Contact Center environment, preferably within a Credit Union or financial institution
- Ability to use technology, including chat platforms, email and multiple systems at once
- Experience identifying member needs and educating on products and services
- Strong ability to work independently with high volume, escalating questions or concerns
- Excellent written communication, problem-solving, and member service skills
Benefits
- Outstanding training; We are committed to learning new skills and growing personally & professionally
- Competitive compensation
- 401(k) with company match and profit sharing
- Paid time off with paid holidays
- Life Insurance
- Paid Community Volunteering
- Education reimbursement
- Fitness reimbursement
- Health insurance including dental and vision
- Flexible Spending Accounts & Health Savings Accounts
- Employee Assistance Program (EAP)
- Access to fitness center
Company Overview
IHMVCU is a non-profit organization provides financial solutions. It was founded in 1934, and is headquartered in Moline, Illinois, USA, with a workforce of 201-500 employees. Its website is https://www.ihmvcu.org/.
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