Director, Patient Access – East Region

This a Full Remote job, the offer is available from: Florida (USA) Position Summary: Director, Patient Access – East Region Orlando Health Melbourne Hospital Address: 250 N Wickham Rd, Melbourne, FL 32935 Orlando Health Sebastian River Hospital Address: 13695 US‑1, Sebastian, FL 32958 Position Summary: Responsible for the appropriate delivery of patient access services for one or more locations throughout Orlando Health as assigned with combined total net operating revenue of $200 million and higher. Why Join Us? This is an opportunity to make a meaningful impact in a critical access function, driving efficiency and patient satisfaction across the Orlando Health system. If you thrive in high-volume environments and have a passion for leading teams through innovation and service excellence, we encourage you to apply. Responsibilities: • Develops goals and objectives. • Plans, organizes, and directs department activities. • Establishes and implements policies and procedures for department operations. • Responsible for the management of all staff on-site in Human Resource related functions. • Reviews departmental performance and implements changes as necessary to improve services and simplify workflows to increase physician and patient satisfaction. • Keeps administration informed of department activities, needs, and problems. • Handles unresolved customer complaints and concerns while working to increase overall customer satisfaction. • Prepares departmental budget and ensures department operates within allocated expense structure. • Responsible for site accounts receivable. • Maintains appropriate statistical information. • Establishes and maintains intra/interdepartmental communication. • Networks within site facility to build physician and administrative relationships. • Provides vision, direction, planning, and support to Administrators. • Works closely with other Patient Access Managers to ensure smooth flow of communication and consistency across all Orlando Health facilities. • Participates in administrative and management meetings and attends other meetings as necessary. • Develops and maintains records, reports, and files. • Establishes and maintains safety, policies, procedures, objectives, and infection control in the department. • Maintains good payer relationships. • Responsible for the following functions: discharge support; account maintenance; Mentor; on-site training; recertification tracking; timekeeping/payroll reports; account conversion; Ad Hoc reporting; quality assurance; system implementation/conversion; coaching plans; staff coverage; daily coaching; personnel issues and staff development; productivity; and maintaining Joint Commission requirements. • Ensures implementation of process improvements. • Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. • Maintains compliance with all Orlando Health policies and procedures. Qualifications: Education / Training Bachelor’s Degree in Business, Healthcare Administration, Finance or an equivalent combination of relevant education and/or experience on a 1:1 basis. Offsetting experience must be in the field of Healthcare / Patient Financial Services. Experience • Four (4) years of Patient Access (Patient Business) experience required. • One (1) year of supervisory, lead, or preceptor experience required. This offer from "Orlando Health" has been enriched by Jobgether.com and got a 78% flex score. Apply Now Apply Now