At blithequark, we are passionate about building financial products that accelerate economic freedom for people who move across borders. Our journey began with car insurance, and we have since insured over a million drivers. As we continue to scale and expand beyond our initial product, we are committed to creating a positive impact on the lives of tens of millions of people who face overlooked financial challenges when moving countries. Our mission is to provide innovative financial solutions that cater to the unique needs of our customers, and we are excited to have you join us on this journey.
We take pride in the culture we have created at blithequark, where progress, collaboration, and creativity thrive. We believe in taking ownership of our work, being bold in challenging the status quo, and continuously learning from each other. Our teams are empowered to make decisions, and we encourage open communication, feedback, and knowledge-sharing. We are committed to creating an inclusive environment where everyone feels valued, respected, and empowered to contribute their best work. Our culture is built on the principles of autonomy, ownership, and clear direction, which enables us to work together towards common goals and objectives.
Exceptional customer care is at the heart of everything we do at blithequark. As a Customer Service Agent for Live Chat Support, you will play a critical role in delivering world-class service to our customers, building loyalty, and driving retention. You will be part of our Customer Operations team, which supports customers throughout their journey, from purchasing their first policy to managing adjustments, financial queries, and renewals. Your team placement will be determined during the interview process, and you will have the opportunity to work with either our Customer Happiness team or our Retention Ops team.
We are looking for a dedicated and results-driven Customer Service Agent who is passionate about delivering exceptional customer service. You should be adaptable, comfortable with change, and thrive in a dynamic start-up environment. You should be proactive in finding solutions, skilled at simplifying complex information for customers, and curious about learning and growing with our company. You should be a strong team player who enjoys supporting colleagues and collaborating to improve processes. You should be open to feedback and eager to grow within a feedback-driven company.
We offer a competitive salary, bonus scheme, and a range of benefits, including:
Our recruitment process typically involves three stages:
We will let you know if you are invited to an interview or not. Please note that, as a small team with a high volume of applications, we cannot provide individual feedback on each application.
We are committed to hiring without judgment, prejudice, or bias. We encourage everyone to apply for our open roles, regardless of gender identity, race, ethnicity, sexual orientation, age, or background. We are working hard to build an inclusive culture that empowers our people to do their best work, have fun, and feel that they belong.
We take privacy seriously at blithequark. Our Recruitment privacy notice explains how we process and handle your personal data. To find out more, please view our Recruitment Privacy Notice.
If you are a dedicated and results-driven customer service professional who is passionate about delivering exceptional customer experiences, we would love to hear from you. Please apply for this exciting opportunity to join our team at blithequark and contribute to our mission of accelerating economic freedom for people who move across borders. We look forward to receiving your application and exploring how you can help us drive business growth and success.
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