About the position
As the Customer Supply Chain Manager at Clorox, you will play a pivotal role in optimizing end-to-end supply chain operations, ensuring efficient and timely delivery of products to our valued customers. Leveraging your operational expertise and data-driven insights, you will develop and execute strategies to enhance operations, increase supply chain efficiencies, and achieve financial and strategic goals for both Clorox and the customers.
Responsibilities
• Performance Improvement: Develop and execute strategies to improve key performance indicators (KPIs), including order fill rate, on-time and in-full shipment/delivery, inventory health, and compliance program performance.
• Continuous Improvement: Drive continuous improvement across the order-to-cash cycle by identifying root causes for performance gaps and implementing scalable solutions.
• Cross-Functional Collaboration: Foster partnerships across key stakeholders, collaborating with internal teams such as Sales, Marketing, Planning, Order Management, Logistics, and Finance to ensure cross-functional alignment.
• Subject Matter Expertise: Serve as the subject matter expert on our company's operations and customer supply chain requirements, facilitating the seamless flow of inventory and information throughout the joint supply chain.
• Solution Identification: Identify solutions and risks in supporting supply to drive growth, collaborating with internal partners and customer teams to forecast sales, planning promotions, and execute product portfolio changes.
• Business Planning: Assist in developing joint business plans with key stakeholders to align objectives and strategies.
• Project Leadership: Lead and support projects aimed at improving short-term performance and building long-term, leading-edge capabilities.
Requirements
• Bachelor’s degree in business, Supply Chain Management, or 8-10 years of related experience.
• Previous experience as a Customer Supply Chain Manager or Customer Operations Manager required.
• 6+ years of experience in supply chain management, preferably in a retail or consumer goods environment.
• Proven track record in driving operational excellence and achieving KPI targets.
• Excellent analytical skills and ability to translate data into actionable insights.
• Strong project management skills with the ability to lead cross-functional teams.
• Exceptional communication and interpersonal skills.
• Working knowledge of SAP, Power BI, and Microsoft Office Suite.
• Ability to adapt to a fast-paced, dynamic work environment.
Nice-to-haves
• End to end Supply Chain knowledge and experience highly desirable.
Benefits
• robust health plans
• a market-leading 401(k) program with a company match
• flexible time off benefits (including half-day summer Fridays depending on location)
• inclusive fertility/adoption benefits
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