Everi is a leading FinTech company that's revolutionizing the way people interact with financial services. Our innovative solutions are designed to make life easier and more enjoyable for our customers. We're now looking for a motivated and customer-focused Customer Service Specialist I to join our dynamic support team at our FinTech Innovation Center in Las Vegas, NV. As a Customer Service Specialist I, you will be the face of our company, providing essential technical support to our customers through various channels, including trouble tickets, telephone, and email.
At Everi, we're passionate about creating a supportive and collaborative environment where our team members can thrive. Our company culture is built on the principles of innovation, customer satisfaction, and employee growth. We're committed to fostering a solid culture and receiving resounding positive feedback from our employees. In fact, we've been recognized as a Top Workplace multiple times, including 10 prestigious awards in 2021, 2022, and 2023.
As a Customer Service Specialist I, you will investigate and resolve software and hardware issues, ensuring timely and exceptional customer service with a deep understanding of our products. This is a great opportunity for someone looking to grow their career in a supportive and collaborative environment. If you're a self-motivated and customer-focused individual with a passion for technical support, we want to hear from you!
To succeed in this role, you'll need to possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. You'll also need to be highly organized, with a strong attention to detail and a passion for delivering exceptional customer service.
At Everi, we're committed to helping our team members grow and develop their skills. We offer a range of training and development programs, including mentorship opportunities, coaching, and career progression paths. Whether you're looking to advance your career or simply develop new skills, we've got you covered.
Our FinTech Innovation Center in Las Vegas, NV is a vibrant and dynamic workspace that's designed to inspire creativity and collaboration. We offer a flexible and hybrid work environment, with opportunities for remote work and flexible scheduling. Our company culture is built on the principles of innovation, customer satisfaction, and employee growth, and we're committed to fostering a positive and inclusive work environment.
We offer a comprehensive benefits package, including:
The compensation for this role considers a wide range of factors, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. A reasonable estimate of the current range is $21 - $23 per hour, and is overtime eligible.
At Everi, we're passionate about creating a supportive and collaborative environment where our team members can thrive. We offer a range of benefits and perks, including a comprehensive benefits package, flexible scheduling, and opportunities for career growth and development. If you're looking for a company that's committed to innovation, customer satisfaction, and employee growth, we want to hear from you!
If you're a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, and we'll be in touch to discuss your qualifications further.
Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.
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