ABC Home & Commercial Services is a family-owned business with over 75 years of history, dedicated to service and excellence. They are seeking a Customer Service Representative to handle customer calls, schedule appointments, and resolve issues, ensuring a high level of customer satisfaction.
Responsibilities
- Answer incoming calls for specific department(s) such as Home Improvement, Pest, Lawn & Mechanical
- Provide timely and accurate information to incoming customer requests
- Schedule service appointments
- Resolve or diffuse customer issues and provide timely feedback to supervisors regarding service failures or customer concerns or customer concerns
- Resolve service problems by clarifying the customer’s complaint; determine the cause of the problem; select and explain the best solution to solve the problem, expediting corrections or adjustments; follow up to ensure resolution
- Maintain customer records by immediately updating account information
- Work in partnership with other employees to meet and exceed customer expectations
- Maintain a professional attitude at all times with customers, fellow employees and supervisors
Skills
- An individual that is cooperative, accommodating and patient
- Ability to be consistent with repetitive work
- Supportive and always willing to help
- Ability to organize tasks and workload consistently throughout the day
- Excellent interpersonal and communication skills
- Must be able to adhere to company policies and procedures
- High proficiency with emailing, instant messaging, and use of various electronic devices and applications for effective communication and information sharing
- Excellent written communication skills, including spelling and punctuation
- Collaborative team player
- Must be able to type at least 30 wpm, proficient in 10-key, and be able to use phone systems
- Ability to sit for long periods of time
- Willing to work a minimum of 1 Saturday per month (rotate with your Team)
- During your training you will be required to train in the office for 3 - 6 months
- Previous customer service experience, scheduling and/or call center experience preferred
- Bonus points if experience is in any of the following services: Mechanical (HVAC, Plumbing, Electrical), Lawn, Pest and Home Improvement (Handyman, pool cleaning/repair, power washing)
- Bilingual is a plus
Benefits
- Health, Dental, Vision & Life Insurance
- 401(k) with company matching
- Paid vacation and sick leave (PTO)
- Participation in Profit Sharing Plan
- Volunteer Engagement Program: 16 hrs. a year of Approved Volunteer Time Off (VTO)
- Additional compensation for promoting and referring our services (Lead Now Program)
- Company clubs & committees, and company outings
- Paid trainings and development opportunities
- Tuition reimbursement
- Educational scholarships for employees and family members
- Wellness program, including gym membership
Company Overview
ABC has been a local institution since 1949. It was founded in 1989, and is headquartered in Austin, Texas, USA, with a workforce of 501-1000 employees. Its website is http://abchomeandcommercial.com.
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