Transforming Lives through Exceptional Customer Service
At blithequark, we're on a mission to simplify the healthcare experience, foster healthier communities, and dismantle barriers to quality care. As a Customer Service Advocate, you'll be at the forefront of this endeavor, working remotely from anywhere within the U.S. to make a tangible difference in the lives of millions.
About the Role: A Single Stop Resource for Healthcare Support
As a Customer Service Advocate at blithequark, you'll be the trusted liaison between our members and the healthcare system. Primarily handling inbound calls, you'll assist members with a wide range of inquiries, from medical and pharmacy benefits to eligibility, claim resolution, dental, and vision issues. Your role will be pivotal in promoting healthcare literacy, connecting members to appropriate resources, and resolving complex benefit and claim issues on their behalf.
Key Responsibilities: Providing Comprehensive Support
- Listen actively and ask pertinent questions to identify and document member inquiries regarding medical, vision, dental, and pharmacy plan details, plan/program eligibility, and medical claims.
- Utilize multiple databases, tools, and partnerships to refer and enroll members in appropriate internal specialists and programs based on their needs.
- Interpret and translate clinical/medical terminology and coding into simple language to help members manage costs effectively.
- Adapt quickly to communicated changes in process, policy, and guidelines at both site and enterprise levels.
- Educate members on the fundamentals of healthcare benefits and plans, maximizing their use of community services, support programs, and available resources.
- Meet performance goals established for efficiency, call quality, customer satisfaction, first call resolution, schedule adherence, and attendance.
Qualifications: The Ideal Candidate
Required Qualifications: A Foundation for Success
- 1+ year of experience in a customer service environment, demonstrating a proven track record of delivering exceptional support.
- Must be 18 years of age or older.
- Availability to work Monday - Friday during specified hours (8:30am - 5:00pm and 12:30pm - 9:00pm CST), with occasional overtime as needed.
Preferred Qualifications: Enhancing Your Application
- 2+ years of experience in a customer service environment, with a deeper understanding of the nuances involved.
- Experience within blithequark Benefit Operations, offering a familiarity with our processes and systems.
- Background in a healthcare insurance environment, providing a solid foundation in the industry.
Telecommuting Requirements: Working Remotely with Ease
- Ability to maintain the security of company-sensitive documents.
- A dedicated work area that is separate from living areas, ensuring information privacy.
- Residence in a location capable of receiving a blithequark-approved high-speed internet connection or leveraging an existing service.
Essential Soft Skills: The blithequark Way
At blithequark, we value a specific set of soft skills that are crucial for success in this role. These include:
- Active Listening: The ability to fully understand and respond to member inquiries.
- Negotiation: Effectively resolving issues in a fair and mutually beneficial manner.
- Empathy/Sensitivity: Demonstrating compassion and understanding towards members' concerns.
- Patience/Resilience: Managing challenging situations with grace and professionalism.
- Agility/Flexibility: Adapting to changing circumstances and priorities.
- Conflict Resolution: Resolving disputes in a constructive and respectful manner.
- Cultural Sensitivity and Disability & Diversity Awareness: Understanding and respecting the diverse backgrounds and needs of our members.
- Effective Time and Resource Management: Prioritizing tasks and managing time efficiently.
- Excellent Verbal/Written Communication Skills: Clearly and effectively communicating with members and internal stakeholders.
What We Offer: A Rewarding Career and Comprehensive Benefits
At blithequark, we're committed to not only challenging you but also rewarding your performance and dedication. You'll enjoy a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (subject to eligibility requirements). Our commitment to your growth and well-being is reflected in our extensive training program, which includes 6 weeks of paid training to equip you with the skills and knowledge necessary to excel in your role.
Career Growth and Development Opportunities
We believe in fostering a culture of continuous learning and development. As a Customer Service Advocate, you'll have opportunities to grow within the organization, taking on new challenges and responsibilities as you progress in your career. Our clear direction on what it takes to succeed, coupled with development opportunities for other roles you may be interested in, ensures that you're always moving forward.
Our Culture: A Commitment to Diversity and Inclusion
At blithequark, we're dedicated to creating a healthier atmosphere through diversity and inclusion. We're an Equal Employment Opportunity/Affirmative Action employer, committed to mitigating our impact on the environment and enabling equitable care that addresses health disparities and improves health outcomes. Our mission is to help people live healthier lives and make the health system work better for everyone, with a particular focus on those who have been historically marginalized.
Join Us: Be the Change
If you're passionate about making a difference in the lives of others and are committed to delivering exceptional customer service, we invite you to join us at blithequark. As a Customer Service Advocate, you'll be part of a dynamic team that's shaping the future of healthcare. Apply now and start doing your life's best work.
For California, Colorado, Connecticut, Nevada, New Jersey, New York, Washington, or Rhode Island residents, the hourly range is $16.00 - $31.44 per hour. Pay is based on several factors, including education, work experience, and certifications.
blithequark is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Ready to embark on this rewarding journey? Apply today and become a vital part of our mission to simplify healthcare and improve lives.
Apply Now