• Position Title: Communications Specialist
• Location: Indianapolis, IN
• Interview: Webcam
• Position Type: Contract
The Communication Specialist provide statewide services to reduce infant mortality rates in Indiana. The Communication Specialist provide screening & referral services for eligible, pregnant women in targets counties by contacting them directly and referring them to home visiting services and resources.
Essential Duties/ Responsibilities:
• Requires efficiency to handle the volume of incoming and outbound calls received on a daily basis.
• Ability to make and take a numerous amount of calls helping navigate families with resources and referrals within the maternal and child life cycle, accurately and thoroughly using multiple intake screening processes.
• Develop in-depth knowledge of the existing early childhood systems, Help Me Grow IN, Home Visiting, Early Childhood, Special Education and Children and Youth with Special Health Care Needs programs- eligibility, referral/application processes, due process information, and related support services.
• Assist with compiling and mailing out information packets to families referred to services or screening tools, or other community based resources, as needed.
• Sends out confirmation letter and resource information to referral source.
• Assists in maintaining filing system for all cases.
• Attends staff meetings, conferences, and workshops regularly to upgrade professional skills and understand systems and current best practices for working with mothers, children and families.
• Works effectively as a team member and provides assistance to other staff members as needed.
• Effective communication skills needed to assess the needs of clients and direct them to the appropriate resource and referral.
• Ability to assist client submitting full Medicaid application, obtaining navigator license.
• Requires knowledge of community resources and available service providers throughout the state, assisting in identifying gaps and barriers to services, and system issue trends families experience in utilizing services.
• Requires knowledge of Information and Referral (I&R) standards and utilizing the Vision Link Database.
• Assists Lead CS in producing caller data reports by reporting number of calls made and other filter such as referrals, call type, needs, providers, etc. on a daily basis.
Job Requirements:
Education
• Required a Bachelor’s (or higher degree) Communications /Social Work or Information Technology, Education, Special Education, Home Visiting or related health or human services field.
Skills
• Must have knowledge of the nature of the social service and medical providers to whom the Helpline make referrals.
• Must have ability to develop a specialized knowledge of Information and Referral service provision, and considerable knowledge of the services available throughout the state of Indiana.
• he ability to show compassion and understanding for people with dealing with difficult situations.
• Logical thinking, good judgment and ability to maintain composure in stressful circumstances (suicides/abuse/crisis calls) are needed.
• Proficient in the use of Microsoft Office Outlook: Power Point, Excel and SharePoint.
• Well-developed communication skill, both written and verbal.
• Experience in positions involving maternal needs, special needs or work with very young children.
• Knowledge of typical and atypical child development and special needs conditions.
Highly desirable
• Bilingual, English/Spanish/Burmese/Haitian-Creole
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