Transforming Client Experience in Benefits Administration
At Businessolver, a pioneering company in the benefits administration technology sector since 1998, we're on a mission to redefine excellence in client service and benefits administration. Founded by HR professionals, our company has grown to become a leader in delivering market-changing benefits technology and services, driven by an intrinsic responsiveness to client needs. Our secure SaaS platform and unwavering service-oriented culture have been the cornerstones of our success, enabling us to provide measurable delight to our clients.
About the Role: Client Services Lead
We're seeking an exceptional Client Services Lead to join our dynamic team in a 100% remote capacity. As the primary liaison between our clients and production teams, you'll be the driving force behind our client relationships, ensuring that our clients receive the Businessolver experience with a seriously delightful touch. If you're a passionate professional with a strong background in account management and a passion for delivering exceptional service, we invite you to be part of our team.
Key Responsibilities
- Act as the primary point of contact between clients and our production teams, ensuring clear communication of goals, objectives, and timelines.
- Conduct and manage client calls, providing comprehensive new client administrator training and support.
- Maintain and update client documentation, including Standard Operating Procedures and process-related materials.
- Stay abreast of product releases, updates, and system functionalities through ongoing educational opportunities, ensuring you're always up-to-date.
- Collaborate with clients on product updates, providing consultation as needed, and partner closely with the Client Success Leader to drive client satisfaction.
- Deliver clear and timely communication on system functionalities, industry news, project initiatives, and resolution activities to clients and internal teams.
- Drive continuous improvement in service delivery across all teams, maintaining high-quality service standards and identifying areas for improvement.
- Coordinate Annual Enrollment activities, proactively engaging clients and internal teams on any open items to ensure a seamless experience.
- Participate in sales finalist meetings and assist the sales team during prospect visits and services presentations, showcasing our capabilities and commitment to client service.
- Identify trends and training needs in partnership with internal teams, providing support and expertise to the Service Center team to enhance their capabilities.
- Above all, ensure our clients love us... a lot! Your dedication to client satisfaction will be the cornerstone of your success in this role.
What You Bring
To excel as a Client Services Lead at Businessolver, you'll need:
- A college degree (or equivalent) in a relevant field, though we're open to considering candidates with significant relevant experience.
- 5+ years of experience working directly with clients in the employee benefits/benefit administration industry, with a deep understanding of the sector.
- Strong project management experience, particularly with technology projects, which will serve you well in managing client initiatives and internal projects.
- An in-depth understanding of benefit administration and employee benefit programs, as well as their impact on the industry.
- Comfort with technology and the ability to adeptly navigate various systems, including Human Capital Management and Benefits Administration Systems.
- Excellent relationship management, project management, and analytical skills, with the ability to lead client meetings and deliver presentations.
- A consultative communication style, providing clients with market insights and tailored solutions to meet their needs.
- The ability to collaborate across functional areas to ensure a seamless customer experience, working closely with various teams.
- Resilience under pressure, particularly during busy periods, with a knack for bringing order to chaos and managing multiple priorities.
- A resourceful problem-solving approach, adept at finding solutions collaboratively with clients and internal teams.
- Tech-savviness with a willingness to learn new technology and effectively communicate technical concepts to clients, ensuring they get the most out of our solutions.
- Availability to travel up to 10% for client meetings, sales presentations, or other business needs.
Career Growth and Learning Benefits
At Businessolver, we're committed to the growth and development of our team members. As a Client Services Lead, you'll have opportunities to:
- Develop your skills in client management, project management, and technical knowledge related to benefits administration.
- Participate in ongoing training and educational opportunities to stay updated on industry trends and best practices.
- Collaborate with cross-functional teams, gaining insights into various aspects of our business and enhancing your understanding of our ecosystem.
- Take on additional responsibilities and contribute to special projects, further expanding your skill set and impact within the company.
Work Environment and Company Culture
Businessolver is a 100% remote-friendly company, offering the flexibility to work from anywhere. Our culture is built around a commitment to client service, innovation, and teamwork. We challenge our employees to perform at their best while having fun doing it. Our team has spent two decades crafting an environment that supports growth, learning, and camaraderie.
Compensation, Perks, and Benefits
We offer a competitive salary ranging from $50K to $100K per year, determined by your education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. This role is also eligible to participate in our quarterly bonus incentive plan. As a benefit-eligible employee, you'll receive a comprehensive benefits package that includes various perks designed to support your well-being and work-life balance.
Join Us
If you're a passionate and experienced professional looking to make a real impact in the benefits administration industry, we want to hear from you. At Businessolver, we're not just looking for someone to fill a role; we're looking for a team member who shares our commitment to client delight and is excited about the opportunity to work with a dynamic and growing company. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all.
Apply now to join our team as a Client Services Lead and be part of redefining excellence in client service and benefits administration.
Our Commitment to Diversity and Inclusion
Businessolver is an Affirmative Action and Equal Opportunity Employer. We're proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Don't hesitate – Apply Now and become a part of our mission to deliver exceptional client experiences in the benefits administration industry.
Apply Now