Join the Jungle Scout Team as a Client Insights Manager
We're on a mission to revolutionize Amazon competitive intelligence tools for Amazon sellers and brands! As we continue to grow, we're excited to expand our collaborative, customer-focused Professional Services team with the addition of a Client Insights Manager. This role will support both Sales & Customer Success, driving success through net new ACV and increased Renewal Rate of our existing customer base.
About Jungle Scout
Jungle Scout is the leading all-in-one platform for selling on Amazon, supporting more than $50 billion in annual Amazon revenue and 10 global Amazon marketplaces. Founded in 2015 as the first Amazon product research tool, Jungle Scout today features a full suite of best-in-class business management solutions and powerful market intelligence resources to help entrepreneurs and brands manage their ecommerce businesses.
Our Culture and Values
At Jungle Scout, we prioritize:
- Diversity, Equity, and Inclusion: We recognize the value of different experiences, backgrounds, and cultures, and strive to create a diverse environment.
- Remote-first culture: We believe team members should work from the place where they do their best work, whether that's from home, in office at one of our hubs, or a co-working space.
- Growth culture: We offer tons of opportunities for skill elevation and career growth, with exposure and training to help you find the opportunities that matter most to you.
- Autonomy and ownership: Team members are empowered to work independently and take extreme ownership of their work, making a true impact on our customers.
Job Summary
We're seeking a highly skilled Client Insights Manager to join our Professional Services team. As a Client Insights Manager, you will:
- Present customized insights to customers both in person and virtually, driving business growth and customer satisfaction.
- Collaborate closely with sales, data analysts, engineers, and customer success teams to meet the needs of our professional services clients.
- Create tailored deliverables based on customer requirements and business goals, showcasing your expertise in Amazon Growth, Amazon Advertising, Market Intelligence, and more.
- Analyze data and develop executive-level presentations for live customer engagements, demonstrating your technical expertise and data mastery.
- Innovate new ways to address customer needs through professional services, staying ahead of the curve in Amazon and ecommerce trends.
Responsibilities
Key Responsibilities:
- Insight Presenter: Present customized insights to customers both in person and virtually, driving business growth and customer satisfaction.
- Team Collaborator: Collaborate closely with sales, data analysts, engineers, and customer success teams to meet the needs of our professional services clients.
- Deliverable Creator: Create tailored deliverables based on customer requirements and business goals, showcasing your expertise in Amazon Growth, Amazon Advertising, Market Intelligence, and more.
- Data Analyst: Analyze data and develop executive-level presentations for live customer engagements, demonstrating your technical expertise and data mastery.
- Amazon Expert: Act as an expert in Amazon Growth, Amazon Advertising, Market Intelligence, and more, providing valuable insights and guidance to customers.
- Innovator: Innovate new ways to address customer needs through professional services, staying ahead of the curve in Amazon and ecommerce trends.
Additional Responsibilities:
- Stay up-to-date with the latest Amazon and ecommerce trends, best practices, and technologies.
- Develop and maintain strong relationships with customers, providing exceptional service and support.
- Contribute to the development of new services and solutions, enhancing our Professional Services offerings.
Requirements
Essential Qualifications:
- Technical Expertise: Expertise with APIs, Data Cloud, Snowflake, and related technologies.
- Concept Simplifier: Ability to synthesize and simplify complex concepts for diverse audiences and formats.
- Problem Solver: Strategic and structured problem-solving skills, with the ability to analyze data and develop insights.
- Data Master: Experience in manipulating data, generating insights, and communicating findings to an executive audience.
- Autonomous: Ability to thrive in environments where you can take initiative and work independently.
- Builder: Enjoy creating and developing solutions from the ground up, laying the foundation for future success.
Preferred Qualifications:
- Service Organization Experience: Experience working in the services organization of a data-driven company.
- Industry Expertise: Expertise in areas like Amazon, advertising, e-commerce, or Walmart.
- Adaptability: Ability to thrive in a fast-paced, constantly evolving environment.
- Relationship Builder: Enjoy building long-lasting customer relationships.
What We Offer
Compensation and Benefits:
- Competitive salary with opportunities for growth and advancement.
- Comprehensive benefits package, including health insurance, retirement matching, and paid time off.
- Flexible work arrangements, including remote work options and flexible hours.
- Opportunities for growth and professional development, including training and mentorship.
- Equity and bonus opportunities, tied to performance and company success.
Perks and Benefits:
- Flexible Time Off: Generous PTO and recognition of local holidays.
- Comprehensive Health Benefits: Medical, dental, and vision coverage.
- Retirement Program: Matching contributions to support your future.
- Paid Parental Leave Policy: Support and flexibility for new parents.
- Volunteer Time Off (VTO): Opportunities to give back to the community.
How to Apply
If you're a motivated and talented professional looking to join a dynamic team, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
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