Miller-Keystone Blood Center is dedicated to supporting regional healthcare facilities and blood transfusion products. They are seeking a Business Systems Analyst to provide exceptional support to end users, manage application upgrades, and collaborate with the data analytics team.
Responsibilities
- Provide end-user support via helpdesk, remote, and on-site assistance within defined SLAs
- Coordinate with internal and external resources to manage regulated and non-regulated application upgrades, configuration changes, problem investigations and corrective/preventive actions
- Gather requirements, facilitate meetings, and complete validations for application configuration changes and software version
- Regular support for Quality Management Systems, Blood Establishment Computer Systems, CRM, ERP and other operational systems
- Assist with management of SharePoint Intranet and other portals
- Maintain accurate documentation of systems and interfaces
- Create end user training documentation as needed
- Collaborate with the data analytics team to analyze trends and drive solution implementation
Skills
- 1-3 years of application support, systems analysis and integrations, preferably in a GxP or healthcare environment
- Bachelor's degree in computer science, information technology or a related field required
- Working knowledge of databases/data structures and query languages (e.g SQL)
- Proficiency in managing and resolving requests using ticketing systems (e.g., Zendesk)
- Strong customer service, troubleshooting, and problem-solving skills with attention to detail
- A passion to work in a fast-paced environment and handle changing priorities to meet the needs of HCSC
- Excellent communication (verbal, written, and listening), organizational, and time management skills
- Ability to lift and carry between 50-75lbs
- This position requires a valid driver's license, clear driving record, and reliable transportation
- Familiarity with AI
- Agile/Project Management certifications are preferred
Benefits
- Medical, Dental, and Vision Benefits
- Prescription Plan
- Flexible Spending Accounts
- Life Insurance
- Long Term Disability Insurance
- Vacation, Personal and Sick Days
- Tuition Reimbursement
- Retirement Savings Plan
- And Much More!
Company Overview
Miller-Keystone Blood Center is a non-profit organization that provides blood to needy hospitals. It was founded in 1971, and is headquartered in Bethlehem, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is https://www.giveapint.org.
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