Liberty Mutual Insurance is a Fortune 100 company seeking passionate customer service professionals for the Auto Claims Desk Adjuster role. In this position, you will assist customers through the auto claims process after accidents, ensuring they receive the support they need while managing multiple tasks in a fast-paced environment.
Responsibilities
- Guide insureds and claimants through the auto claims process from start to finish
- Engage customers who have just been in an accident and provide assistance
- Utilize strong organizational skills and time management to handle multiple moving pieces
- Represent the Liberty brand and deliver on promises made to customers
Skills
- An engaging, outgoing personality and passion for helping customers
- Able to think critically, use resources and seek answers when needed in virtual environment
- Excellent oral, written, decision-making and organizational skills
- Strong typing and multi-tasking capabilities in a structured paperless work environment
- Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims
- General understanding of overall claim operations and key stakeholders
- College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge
Benefits
- Paid Training & Licensing Included!
- Comprehensive benefits
- Workplace flexibility
- Professional development opportunities
- Opportunities provided through our Employee Resource Groups
Company Overview
Liberty Mutual Insurance provides a broad range of insurance products and services. It was founded in 1912, and is headquartered in Boston, Massachusetts, USA, with a workforce of 10001+ employees. Its website is http://www.libertymutualgroup.com.
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